Ripoff Report Needs Your Help!
Report: #1432003

Complaint Review: Best Value Getaways - West Pittsburg Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: DJ — Lompoc California United States
  • Author Confirmed What's this?
  • Why?
  • Best Value Getaways 702 Exeter Avenue West Pittsburg, Pennsylvania United States

Best Value Getaways Took our money, but, did not deliver their promised services. West Pittsburg Pennsylvania

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

When we attended the sales presentation, we were told we could speak with a customer service rep  24/7, i.e. if we are driving along and need a motel/hotel room we can just call and get immediate help. When we tried to contact a service rep by phone on Thursday, we discovered that we have to call between the hours of 9:00 am to 6:00 pm ET. When we called on Friday at 9:00 am ET (which was 6:00 am PT) we was told no one was available to help us and that we needed to speak with Joseph. Joseph was not yet in but he was expected in 30 minutes. A message was left with the Receptionist. At 10:30 ET (7:30 PT) we called again to speak with a customer service rep and were told that no one was available. Our number was taken again and we were told someone would return our call. We waited at home for a return call. No one called. We again left a message asking for travel assistance. We called back at the end of the day and were told that this was a busy time for travel and that we had to wait until someone called us back. We are still waiting to hear from someone. We paid for your service for the availability of personal assistance. Nothing we were promised has proved true! 
We had many questions about the service and need assistance for an upcoming vacation, i.e. we want a corner suite at a specific hotel in Niagara Falls Ontario. Your site lists the hotel but does not give us enough info to determine if it is a corner suite. We just wanted to discuss options available to us for this hotel. The sales presentation told us that we would have access to a "real person" to speak with. With no one to speak with, why would we invest in your service! We could just as easily call or click on hundreds of web site and get an immediate response! 
Your service provides a variety of airline flight information. But because there was no one was available to speak with us and address our questions, we booked directly with the airline's website and discovered that their pricing was $15-$50 cheaper than booking with your service.
There have been many misleading statements from the sales team (24/7 contact, savings on air flight prices, a person available to help us locate a hotel if we needed one in a couple of hours when we are on our trip.)  If we can't get help to book our trip, how do we get assistance while we are on our trip? The reason for purchasing the service was to avoid the headache of searching and making our travel arrangements. We were told the service provided personal help.
The company has not provided what was presented to us at the time of sale. As a result of the reasons above we are asking for our money back.

This report was posted on Ripoff Report on 03/01/2018 05:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now