bestbuy Bestbuy did not honer warrantee on surface2rt and main office did not do any thing. microsoft did and opollogised applevalley California

My surface RT started to act up making noise, I had got the best warrantee they have and was thire customer for many years, went to take care of the problem, in the store met with one of their reps (this was the scond time i went after they replased my orignal with a recondition one) he took my surface,rt in came back and told me there was nothig wrone with it so i stated that but it dose not do it all the time and since i had the best of warrantee i wanted it replaced ( what do i have to do take a video of it roudlly he siad yes ) I blwo my top since now i was a lier in his eyes fast a woman came out and asked me to leave. i was so insullted. many employees surrounded me it was very upsitting so i was not nice after that ,left and told them i will contact the main office and nothing came of it.