BestBuy BestBuy / GeekSquad are CROOKS Georgetown Nationwide

As an ex-employee of this company, I can tell you that some of the stuff may be overpriced for what you get, but the information you provided isn't entirely accurate. For $60 you should have gotten recovery CD's aswell (it's the opt and recovery package - the opt alone is only $39.99). Also, during the optimization, a program called Agent Tweaks is ran. This modifies registry values and system settings that do infact speed up your computer by disableing advanced features you do not need. A restore point is also created so if something does go wrong, you can go back to the restore point without performing a system recovery. If you believe you were wronged, you should print out this message, and take it to them. If they fail to correct it, call customer relations and they will handle it for you. BestBuy does not want to cheat people out of money, they want people to come back and continue doing business with them. Tip: Anytime you buy a service, make sure you ask them what they are doing, and how they are going to do it.