BestBuy Buy new and get an open box item instead new york Nationwide

Ordered a new big screen television from BestBuy.

The delivery was scheduled and they did turn up on the agreed day.

When we looked at the carton that evening is became clear that this item had been opened before. The original tape had been ripped off and it was replaced with some wrinkled clear tape.

When we opened the package the styro-foam  packaging material was broken, and some of the hard foam packaging material had been stuffed down the front of the unit so pressure would be applied to the LCD screen. The whole cover on the unit itself was ripped.

Called BestBuy to have the unit picked up and replaced.

That call took 45 minutes to complete. The new delivery was scheduled 6 days later.

Today I did not receive a call from the shipping/trucking company.

So I called BestBuy after more than a hour on hold with three different agents, they come back to me stating the delivery had been delayed and …to bad no one called me to let me know.

So now it is rescheduled again supposedly the end of the week.

Pretty bad service for trying to push off an open box as new.