BestbuyGolfSupply Orangedale, California BestbuyGolfSupply Very Poor Customer Service, Failed to live up to their word Orangevale California

On December 20th 2007 I ordered a Alpha Version 5 driver for my girlfriend. She is a professional and plays tournaments for a living. After receiving the clubhead in a reasonable amount of time I installed a Graphite Design Purple Ice shaft and we took it to the course. She hit 5 drives and the bottom of the club head cracked. I do understand about the crack. Some products have defects from the manufacturer. I contacted Ken on Februrary 1st and told him of the problem. He said to send it back because it was covered under a manufacturers warranty. He promised he would take the shaft out of the defective head and install it into a new head and return it back in less than a week. It has now been almost 3 weeks and no club. Not only am I out a clubhead, I am out a shaft that I paid almost 100 dollars for. USPS signature confirmation verifies he received my defective head on the 6th of Feb.. It is now the 20th of Feb. and I have called several times on several different days and got the standard recording that does not allow a caller to leave a message. I finally got lucky and got a new recording that allowed me to leave a message after telling me they were busy with other callers. I left a detailed message including a phone number and have yet to get a call back. Finally, I called and talked to a gentleman (im using this term loosely) named "Ken". I told him who I was and told him of my situation and before I could finish my sentence he rudely said "I sent it out this week". I asked for a tracking number and he said his "assistant" would be in in about an hour and she would e-mail it to the address provided. Guess what?? No e-mail and no phone call. If BBGS is at the mercy of the "overseas" foundry to get my new clubhead, take 30 seconds out of your day and make a phone call or send an e-mail to let the customer know what the status of their order is. I understand BBGS claims they do 500,000 orders yearly but in the grand scheme of things does this really matter when it comes to MY order??? If a company makes a promise, they should adhere to that promise or at least communicate with the customer to assure them THEY are a priority. Its how ALL successful companies operate.

I will give BBGS 24 hours to contact me or send me an ACCURATE tracking number PROVING they have sent out the new clubhead. If they fail to do so, I will have no choice but to contact the Better Business Bureau (they have received 36 complaints in the last 2 years about BBGS) and the Federal Trade Commission. I will be filing a fraud report with my credit card company before the 45 day time limit. Perhaps I can get my brother (a resident of California) to visit his local State Attorneys office to file a complaint on his business license. If I read the Federal Statutes correctly, this also constitues as Federal mail fraud......is it really worth all of this Ken?

Heres a suggestion, I would assume you are a hard working man and log about 10 hours daily. Take the last hour of each day to wind down by calling your customers while sipping a cup of coffee. Explain to them their situation, and show them they are FIRST, not last. I am sure this will make all the complaints go away.

Lastly, I DO NOT want a 10 percent discount on future purchases. I dont really think I will be doing business with your company again. The internet is filled with golf suppliers that would love my business.

Bottom Line: DO NOT DO BUSINESS WITH BESTBUYGOLFSUPPLY, YOU HAVE BEEN WARNED!!!!!

C. XXXXXX m.d.
Jacksonville, Florida
U.S.A.

Click here to read other Rip Off Reports on Best Buy Golf Supply

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.