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Report: #301371

Complaint Review: BetaMax VoIP Credit - Cologne Internet

  • Submitted:
  • Updated:
  • Reported By: West Dundee Illinois
  • Author Confirmed What's this?
  • Why?
  • BetaMax VoIP Credit Mediapark 8 50670 Internet Germany

BetaMax VoIP Credit BetaMax VoIp Credit illegally and fraudulently charged my bank account with my debit card number. Cologne Internet

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I was checking my online bank statement, and discovered 2 charges for "BetaMax VoIP Credit". One was for $2.08 and the other one was for $74.15. I think the $2.08 charge was to make sure a charge would go through on the account before they tried to charge a larger amount.

I had never even HEARD of this company before. I don't use a VoIP phone service, haven't changed my home phone service, and haven't called out of the state, let alone out of the country!

I tried to locate an email address or phone number for this company, with no luck. On their website, under "Press FAQ", there is a question: "I want to contact Betamax. How?". BetaMax response is: "We are busy developing our products and are a small company. To be honest we have little time. If you still have questions about Betamax, please contact us at service-at-betamax-dot-com." I came across another complaint website, with numerous complaints referring to this comapny. They gave an email address of paymentservice@betamax.com. I have tried to email at both addresses, but am still waiting for a response.

I have disputed the charges with my bank, and filed a complaint with the U.S. Federal Trade Commission. The only problem is I have to wait untill the bank investigates these charges to be reimbursed!

Sarah
West Dundee, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/18/2008 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/betamax-voip-credit/internet/betamax-voip-credit-betamax-voip-credit-illegally-and-fraudulently-charged-my-bank-account-301371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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