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Report: #1086564

Complaint Review: Betamerica.com - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Extremely angry — New Jersey
  • Author Not Confirmed What's this?
  • Why?
  • Betamerica.com Select State/Province USA

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Scam Artist  online gambling site !

 

This is an American horse racing online site.  l placed bets with them several times with no problem. HOWEVER, occasionally, "accidently", when l place a bet on their site, the race track number will  SUDDENLY CHANGE to a different race number while l'm placing the bet !  

 

l was able to catch this "accident " several times BEFORE l was able to place my bet. However, l was unable to do so with my last bet on their site because the bet APPEARED completely normal.  lt appeared exactly as l placed it. l checked the name, the program number, and the race number. Everything was fine. l even watched the race live on their site.  l won ! Or so l thought ! lt appears my bet somehow SWITCHED to a different race after l placed my bet  !!

 

l immediately contacted their customer service and told them what happened.  They refused to do anything about it ! This company is nothing but a SCAM !!  A reputable company would look into this problem. They just told me that they refuse to do anything. SCAM ARTISTS !!!

This report was posted on Ripoff Report on 09/23/2013 03:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/betamericacom/select-stateprovince/betamericacom-this-scam-artist-company-cheated-me-out-of-my-winnings-does-not-appear-1086564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
5Author
6Consumer
0Employee/Owner

#11 Author of original report

Bet America

AUTHOR: Sam - (United States)

POSTED: Monday, December 04, 2017

Of course my responses are PERSONAL IN NATURE, YOU IDIOT ! Every one of your comments CONSTANTLY indicates how RIGHT BetAmerica is and how WRONG l am.  Were you here in my home when this incident occured ?  NO !!  Were you standing next to me  when l was on the internet ?  NO !!  Did you see me place my bet on this day in question ? NO !!  Did you see what happened  AFTER l placed my bet ? NO !!

You can " protect other customers " by commenting ONLY on things you know about and not what you THINK. lt's fools like you that create problems in this world with your  know it all attitude and NOT A SHRED OF KNOWLEDGE , COMMON SENSE, OR INTELLIGENCE ! 

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#10 Consumer Comment

You are not comprehending the point...

AUTHOR: Scott - (United States)

POSTED: Sunday, December 03, 2017

I assure you I do not wor, for the gambling industry in any form or fashion. Your responses just continue to become more and more childish, immature and personal in nature. I was offering constructive feedback stating that your original complaint was flawed and trying to explain the negative impact that it can have on a business.  You are NOT a justified consumer that has a right to make a complaint. You didn't know how to use their module so it is their fault you lost. That is ridiculous. I own a business in travel and tourism and I wager on several websites. 

Xpress Bet, Twinspires, Bet123, Bet America and few casino sites as well.  They are not related so clearly I am not in the industry or affiliated with one company. I am not promoted any of them. I am protecting other CONSUMERS from your flawed logic. I am a consumer, just like you. I however am responsible when I leave a complaint and listen to people when they are trying to assist me and explain what my actions might have done.  Your responses speak for themselves so I have accomplished my goal of proving this was an inept post. That is all. Thank you.

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#9 Author of original report

Bet America

AUTHOR: Sam - (United States)

POSTED: Saturday, November 25, 2017

The more you write the more it becomes OBVIOUS that you are associated with the on line betting industry. You constantly stick up for the Bet America rep and treat me - - A PAYING CUSTOMER - - like l am either a liar or simply crazy to even HINT that there is something wrong with on line betting games.  Open your eyes fool, former customers are CONSTANTLY complaining about all form of on line games ESPECIALLY  fantasy games. Complaints are all over the internet.  Apparently the industry hires people like you to clean up the industry by trying to prove that  customers who complain are not to be believed. Go get a real job and stop annoying people !!

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#8 Consumer Suggestion

Staying on topic....

AUTHOR: Scott - (United States)

POSTED: Friday, November 24, 2017

First, it is amusing and quite frankly sad, how so many people think that if somebody takes the side of the business, they in some form or fashion, work for that company.  With that said, you are way off base and the personal insults speak to your character. I live in Florida and own my company in completely unrelated industry. I, as previously stated, am an active  participant on Bet America and a few other wagering sites. I was simply browsing reviews to see if people had issues with any of these companies and then I came across this gem, which I fell obligated to respond to regardless of its age because my response is relevant.

I did not call you a liar as I was speaking to the facts as you presented them. In a highly regulated industry, it is virtually impossible to manipulate the technological wagering infrastructure to faver the host. The Bet America represenative's response was correct, accurate and exactly what happened as I have had that happen to me before too. Furthermore, you have to confirm your bet before placing it. If you did so without looking at it,  then shame on you and not Bet America.

I responded because it is frustrating to have customers make erroneous and unfounded comments about a business. Most people don't realize how damaging these reviews/comments/complaints can be. For a small business they can be completely devastating. As I said previously, if the complaint is valid, then I am all for it. However, if not, then they really have no business being posted and maintained, such as your compaint.

I do have every right to respond and it is my business.  I am not defending Bet America. I am defending every business that has ever had BS complaint filed against them. You obviously did not spend much time reading my previous responses. Consequently, it makes sense why you didn't comprehend what the BA rep. told you back then as it fully and correctly explained the issue and it was done so in a professional and appropriate manner.

I am not getting on a soap box, but this is a prime example of one of the many issues we have in this fine country. In the digital age, where informaiton is shared like never before, the benefit can be amazing.  However, in certain cases like your post, can perpetuate the passing of false truths that do nothing, but pollute the professional lanscape. I don't know you. I am not attacking you and I don't have issue with you.  I do  ancare about decency and truth. I am passionate about my business as I am sure Bet America is about their's. I am not one to stand on the sidelines I would encourage you to go back and read their response to you. They were correct. They were right. Most importantly, they weren't scamming you. Believe it or now, not all business are more about the buck than the customer. I can't speak to Bet America, but in my opinion they have been very fair to me. It is a gambling site.  You are going to lose money. If you don't think so then you are kidding yourself.  Take care kind sir.  Take care.

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#7 Author of original report

Bet America

AUTHOR: Sam - (United States)

POSTED: Wednesday, November 22, 2017

l am the owner of the original post and l am annoyed at a phony  (  and perhaps a employee of Bet America ! ) calling me a liar. 

You claim you're " just a businessman " with no connections to this company however you seem like a PHONY to me.

Why are you complaining so much for a company  and complaint which has nothing whatsoever to do with you ?

Stop this B.S. and stop commenting on this post unless you have something INTELLIGENT to say.  It appears that your SOLE PURPOSE of your comments is to prove how honest (?) and trustworthy (?) Bet America  ( and  perhaps )  other betting sites are. 

The ONLY THING that your rebuttals prove is that you are trying very hard to DEFEND THE BETTING INDUSTRY. 

How much is the betting industry paying you to annoy those of us who have complaints against them ?

I don't back down and l have NO INTENTIONS of ever changing my review. This incident happened to me. I know what I saw.

Go annoy somebody else and stop your meaningless comments about an incident that you know NOTHING ABOUT !!

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#6 Consumer Comment

Any and every Consumer has an interest....

AUTHOR: Scott - (United States)

POSTED: Wednesday, November 22, 2017

The facts of the case are stated below.  You stated them if you were the author fo the post. As an active participant at Bet America, what is being said is simply impossible.  This is giving Bet America an unjustified bad name and for really no reason. Bet America clearly explained the process. My comment was provided because I am sure that somebody just like me, will stumble across this and may use it when deciding whether or not to utilize their services. As I said, I am a buiness owner and these types of comments can cause so much harm. I just don't think you understand that.  If they have merit, yes, then fine. However, if not (like this one), they need to go. Detrimental would be an undrstatement. Thank you!

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#5 Author of original report

BetAmerica complaint

AUTHOR: Sam - (United States)

POSTED: Monday, November 20, 2017

lf you don't know the facts of this incident which happened  A LONG TIME AGO,  then why are you commenting NOW ?

To  indicate that the incident never happened shows complete stupidity on your part.

Stop writing rebuttals if you don't know ALL THE FACTS !!

 

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#4 Consumer Suggestion

All Horse Wagering Sites

AUTHOR: Scott - (United States)

POSTED: Sunday, November 19, 2017

I am consumer who has no interest in Bet America other than I play there often. The facts behind this claim clearly fall on the player's errors and not on Bet America.  There was and is a plethora of safeguards and user requirements that need to be met when olacing wagers, so the liklihood of what you are saying happened is basically 0%. I am not being disrespectful. As a business owner, it is incredibly frustrating when a consumer posts a potentially damaging review or complaint when there is little or no merit to the claim. Bet America's response was direct, accurate and I am sure unfortunately not agreeable, but they are correct is this matter. I know this post is in the past, but the right thing is to remove and/or edit it. I feel their pain.

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#3 Author of original report

A perfect case of blaming the victim !

AUTHOR: wilson - ()

POSTED: Friday, August 22, 2014

So it's my fault that l had problems on your site ? A great job of blaming the victim ! You just admitted that you make a commission on each bet. So whether customers win or lose your company ALWAYS wins. This gives you no real incentive to correct mistakes does it ?! lf a customer contacts you and informs you that there is a problem, then you ( if you really care about your customers ), should do everything possible to HELP the customer. This is what honest companies do !

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#2 UPDATE Employee

Customer Error

AUTHOR: BetAmerica - ()

POSTED: Friday, August 22, 2014

Our website, and company, is fully licensed and regulated in the USA.

What appears to have happened to the customer in this instance is that they did not notice the race go off and automatically move on to the next race.  The customer had the opportunity to check his bets before placing them (the functionality is in place for exactly this instance) but he did not do this.  He clearly clicked "Verify Bets" after being asked to check the bet.  Unfortunately it is entirely his own fault.

It should also be noted that we act on a commission basis for each bet we place into the racetrack pool,  We want customers to bet winners, so scamming in the way this customer claims is completely unfounded and damaging to the good name which BetAmerica has developed since 2007.

I would appreciate it if you could remove this completely unfounded and false allegation which is damaging our reputation.

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#1 Consumer Comment

they are the best

AUTHOR: tima - ()

POSTED: Friday, January 24, 2014

I been playing there for a while and never had any problems, fast cashouts and always tons of fun and free stuff. 

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