BBB Better Business Bureau victimized me too what a joke they are. *REBUTTAL*EDitor's Comment

When we were researching builders before buying a new home the BBB told us there were "no complaints" on our builder. We now are living a nightmare due to defects and omissions of material that our builder covered up and refused to fix under warranty. To make a long story short, we found others with problems with this builder who had filed complaints before we bought. Thus, we were lied to by the BBB and it has cost us nearly three years of our lives and thousands of dollars to lawyers and structural engineers, etc.

Now, nearly three years after complaints that we know of were being filed, the BBB in Oklahoma City has FINALLY changed this builder's rating so that it reflects that there have been some complaints. That's far too late for dozens of people here who bought homes built by this con artist before he left the state and left the home owners without their warranty work completed.

Anyone that thinks you can just "get a lawyer" and it's all taken care of has NOT been thru this...most lawyers don't take these cases because they don't pay well enough to interest them.

The BBB could have divulged complaints as they mislead the public into thinking they do, and saved many of us a huge problem. But instead they lied and covered up, while calling themselves a consumer orgainization. What a cruel joke. We eventually located many other unhappy customers of our builder on the ripoffreport.com site, and also www.hadd.com The so-called public records in this state are not so public, and the BBB should be shut down for misrepresentation. It is NOT a consumer organization, it is a BUSINESS organization.

How true it is you file a report and it gets ignored without the proper amount of green back lubrication-- I have had many similar experiences just another way of proving the the state does not know what it's doing and doesn't care unless YOU PAY FOR IT

This email is a rebuttal to RipOff #5253.

It was sent by Ivy at ivy-loo@excite.com.



BBB Better Business Bureau victimized me too ..what a joke they are.(#5253)



They filed the following rebuttal to the above Rip-Off Report:



Their email: ivy-loo@excite.com

Their name: Ivy

Their phone number: 6045839667

Their relationship to the company: REBUTTAL



Rebuttal:

How can you blame the BBB for what happened? You are the one who chose NOT to file a complaint with them, therefore it is YOUR fault they are still listed as a member in good standing! Do you really think they can take credibility from a company without first having a report filed?



Until you file a complaint everything is only 'hearsay' or gossip. It was in your hands and you didn't accept the BBB's help and instead went to a college for guidance?? And you didn't know it would be a STUDENT that was mediating?? Come on! Think about it! It's a COLLEGE!? Did you think you'd get the Supreme Courts?



The BBB is a business that has to maintain some fair reporting standards, otherwise they would be drowning in slanderous reports from vengful people and would lack the facts to back them up. Like anywhere else, there is a procedure that has to be followed....you never did start this procedure so what can you expect?

:::::::::::::::::end of REBUTTAL



EDitor's Comment:::::::::::::



Obviously, this person writing the REBUTTAL works for the BBB or is some sort of a die-hard member.



The person who filed the complaint above did send a letter. Simply, the BBB could haven take a moment to enter that information into the file of the ''heating expert'' so unsuspecting consumers would know in the future. Even IF the victimized consumer had filed an official complaint, the BBB would never tell them anything about any specific complaint. Never. The BBB would simply say, satisfactory or unsatisfactory rating. Maybe they would include information like they have answered complaints in the past. You might hear the words, resolved or unresolved. ..You will never ever know what the complaint was. BBB will tell you how long the business was in business. A business can provide what ever they want about them selves to the BBB. The BBB does no verification.