Complaint Review: Better Business Bureau Of Southern Piedmont - Charlotte North Carolina
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- Author Confirmed
- Better Business Bureau Of Southern Piedmont 13860 Ballantyne Corporate Place Suite 225 Charlotte, North Carolina U.S.A.
- Phone:
- Web:
- Category: Better Business Bureau
Charlotte BBB Better Business Bureau Of Southern Piedmont Charlotte BBB extortion tactics ripoff Charlotte North Carolina
*UPDATE Employee: BBB - Contact and File with Attorney General
*Consumer Comment: I agree!
*Consumer Comment: I agree!
*Consumer Comment: I agree!
*Consumer Comment: I agree!
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When a consumer filed a complaint against me I was offered a chance to respond and did so promptly. I provided a copy of the contract the consumer signed, along with supporting documents that proved I had supplied all the services as outlined, adding an additional warrantee period as insurance to the consumer for future services. This was not enough for the BBB. They insisted that I participate in their 'arbitration' process and threatened to give me a bad rating if I did not. I finally consented, paid an additional $250.00 for the service and scheduled the meeting.
This service was a joke. I had numerous documents in addition to a signed contract that supported my position. The arbitrator actually refused to review or accept the evidence stating that she didn't need to see such things. Needless to say, I was held liable and ordered to refund the consumer. I refused based upon the glaring errors in the arbitrator's decision and was promptly given an unsatifactory rating.
A few weeks later I was called by a sales rep from the BBB and was solicited to become a member. I asked the rep id he was aware of how poorly the BBB handeled my case and he said no but would look into it. A week later my rating had returned to Satisfactory and even the record of the complaint was gone. I received another call from the rep and was again solicited to join, but I was not ready to trust these people. As if by magic, my rating again went to UNsatisfactory.
Fortunately, I saved the web pages of the changes and when I requested an explanation from the President of the BBB I was told nothing would change. I reminded him that a separate arbitration was held on the case and I was vindicated by it, but he still refused to do anything.
It seems apparent that had I paid my protection money to the BBB I could have had this fiasco erased from the record. Maybe I should have paid the protection money and taken the pass, but I feel it would be the same as paying off some thug that offered me 'fire insurance' for a price.
Gil
Charlotte, North Carolina
U.S.A.
This report was posted on Ripoff Report on 08/02/2007 07:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/better-business-bureau-of-southern-piedmont/charlotte-north-carolina-28277/charlotte-bbb-better-business-bureau-of-southern-piedmont-charlotte-bbb-extortion-tactics-264753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
BBB - Contact and File with Attorney General
AUTHOR: Ace - (U.S.A.)
SUBMITTED: Thursday, December 06, 2007
There are several renegade BBB's throughout the US that are currently under the watchful eye of a number of Attorney Generals. I work in a different state/location other that the one mentioned but have heard of issues like the aforementioned complaint.
I believe your state Attorney General would be a place you should seek - hopefully you still have any evidence. It is the bad apples that spoil the bunch and we need to correct a lot of the dysfunction that is bringing our BBB organization down. I am truly sorry if this BBB is out-of-line. Should your action prove meritorious it would be profound and reveal a system of fraudulent behavior that has remained unchecked for years. Good luck.
FYI - we've been experiencing a high surge of people falsely using our emblems on their doors and websites so I would caution anyone to check credentials of those that claim they are BBB members.
#4 Consumer Comment
I agree!
AUTHOR: Cincycompany - (U.S.A.)
SUBMITTED: Wednesday, October 24, 2007
I plan on filing my own report but I wanted to let you know that you are 100% correct. I am also a busines owner and am experiencing similar difficulties with the Bureau. Good report one day, bad report the next when I decide to become a member. Our company has processed no complaints however we are being investigated by the bureau and harrassed on a daily basis because we choose to not conform. Best of luck, if you ever consider a class action lawsuit I believe you will be supported. Who watches the watchers?
#3 Consumer Comment
I agree!
AUTHOR: Cincycompany - (U.S.A.)
SUBMITTED: Wednesday, October 24, 2007
I plan on filing my own report but I wanted to let you know that you are 100% correct. I am also a busines owner and am experiencing similar difficulties with the Bureau. Good report one day, bad report the next when I decide to become a member. Our company has processed no complaints however we are being investigated by the bureau and harrassed on a daily basis because we choose to not conform. Best of luck, if you ever consider a class action lawsuit I believe you will be supported. Who watches the watchers?
#2 Consumer Comment
I agree!
AUTHOR: Cincycompany - (U.S.A.)
SUBMITTED: Wednesday, October 24, 2007
I plan on filing my own report but I wanted to let you know that you are 100% correct. I am also a busines owner and am experiencing similar difficulties with the Bureau. Good report one day, bad report the next when I decide to become a member. Our company has processed no complaints however we are being investigated by the bureau and harrassed on a daily basis because we choose to not conform. Best of luck, if you ever consider a class action lawsuit I believe you will be supported. Who watches the watchers?
#1 Consumer Comment
I agree!
AUTHOR: Cincycompany - (U.S.A.)
SUBMITTED: Wednesday, October 24, 2007
I plan on filing my own report but I wanted to let you know that you are 100% correct. I am also a busines owner and am experiencing similar difficulties with the Bureau. Good report one day, bad report the next when I decide to become a member. Our company has processed no complaints however we are being investigated by the bureau and harrassed on a daily basis because we choose to not conform. Best of luck, if you ever consider a class action lawsuit I believe you will be supported. Who watches the watchers?
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