Report: #1471797

Complaint Review: Better Snatch -

  • Submitted:
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  • Reported By: Brooks — Colorado Springs United States
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Better Snatch I purchased a laser engraver. They never delivered. It is now two months since purchase. They promise 5-7 delivery.

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I saw an ad for a laser engraver on Facebook by this company.  I ordered it in November as a Christmas present.  They advise that they will inform the buyer when they deliver the product.  After two weeks I started looking for status.  This site does not have a phone number, only their support email address.

I began emailing to ask status.  I never received a response.  Christmas came and went and I began daily contact with no response.  Eventually, I received an email from them with a tracking number.  That's when I realized that this was an out of country company.  They are a Chinese based company.

By the time I received the email I was fed up and looking to my bank for support.  They have been willing but once I saw a tracking number, I decided to give this shipment some time. A few days later the tracking showed that it had made the docs in L.A.  So it made it to the United States.

This past Monday, January 14, I looked up the tracking to find that the package reached its final post office destination.  The only snag was that the package was in another state waiting for pickup!  Wow.  This blunder was getting more and more frustrating.  So, I called that post office and gave them the tracking number.  They informed me that the tracking number was correct but that I was not the person, nor was the address listed me or mine.  SO, they told me that I was given the wrong tracking number.

After I hung up with them, I immediately emailed Better Snatch and, to date have received no response.  

From their "About Us" page:

"Here at BetterSnatch our goal is to help make your life easier. We are constantly scouring the internet to find the latest gadgets and trends that can make your life more fun and easy. We do all the hard work and get you the best deals on the internet so you don't have to spend any time doing so yourself.

Have a look around and we hope you like what you see.

If you would like to know more about us send us an email at support@bettersnatch.com and one of our team members will get back to you."

From their shipping page:

"Here at BetterSnatch, our goal is to offer you the best shipping rates, and fast delivery no matter what part of the world you are in. Every week we are sending out thousands of packages to happy customers around the world. All orders are processed within 72 hours of the order being placed and are shipped within 2-5 business days. Once shipped, shipping time is 8-12 days domestic and 12-20 days worldwide. You get tracking information in an email as soon as your order is shipped and 24/7 customer support until the package is at your door! 

  We know at the end of the day you guys, the customers, are the most important. To back up that belief we offer a 100% Money-Back Satisfaction Guarantee. If you are not 100% satisfied with your purchase, we will provide you with a full refund. No Questions Asked! Just contact us within 7 days of receiving your product to schedule a return. Upon receiving your return we will offer a full refund."   I brought this page's information up in one of my previous emails.  NO response.  While you're on that site you are constantly pinged with prompts showing that someone just bought... whatever.  My personal opinion is that this is just a method to give the consumer the impression they are busy and working hard to sell and deliver to the public.  Whatever!   On the sipping page they have a "Track Your Order" link.  You put in your order number and they'll let you know status.  When I input mine I get an error, "TRACKING DOES NOT EXIST."   Stay away from this site! They are out of country and cannot be verified.  There is not method other than this email to reach them.  They do not respond to emails.  You cannot call them or fax them,.  

This report was posted on Ripoff Report on 01/19/2019 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/better-snatch/better-snatch-i-purchased-a-laser-engraver-they-never-delivered-it-is-now-two-months-1471797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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