BetterFax , .betterfax.com Terrible, Fraud, Double Charging, No Customer Service, Useless, Greedy Internet, Internet

This company, FaxBetter.com, is a company that lets you send and receive faxes. I paid about $10 a month for this service. I use it to fax in my work deals so I can get paid for my work. Everything was fine till one day I could not get into my account, my email and password were correct but for some reason it just would not let me in, i figured it might be because the credit card I used I had shut off the day before and had gotten a new one and was trying to get into my account to update my billing information. Since I could not log in after trying everything I could I wrote their "customer service" department, since they do not have any other way of getting in contact with them, and I never received a response back till a week or so later. By that point I had already just signed up again using the exact same email and password. I could not wait any longer for their response because I had to get my work in, I figured since it let me use the same email and password for a new account then the account I could not get into must of just been canceled.

Then (now) all of the sudden I am receiving emails saying they are attempting over and over again to collect $ from the old card and that I have a past due balance. I have requested numerous times for them to stop attempting to charge that card and to cancel that account, they email me back a rude email a week later to tell me I have to go into the account and cancel it myself, AN ACCOUNT I CAN NOT EVEN LOG INTO, and how does it even still exist to get into if I already have an new account with the same email and password? I have had enough of this company double charging me and not even attempting to help me or give me any kind of customer service. I have never had this terrible of customer service ever! I encourage everyone who has a FaxBetter account to cancel it (if you can) and go to another company like MetroFax. FAX BETTER IS A JOKE AND SHOULD BE ASHAMED OF THEIR CUSTOMER SERVICE.                                                                                                                                                                                                                              Alisha         (((REDACTED)))@gmail.com
 


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