Complaint Review: B&H Photo and Video - Internet
B&H Photo and Video Bait and switch Internet
*UPDATE Employee ..inside information: B&H reply
I ordered a Tascam US-1800 from these jokers and after the extremely long shipping process, I opened my package only to find that they had sent me a USED model. Not only that, but one with SPILLS on the bottom of it. This is a pro level audio interface that I payed new prices for. After I contacted their customer service to get it straightened out, they issued a RMA with incorrect information about what I would like to be done with my order. They said I wanted the money refunded to the card, but I told them I wanted it exchanged for a new model. The unit was on sale for a low price, and if they didn't exchange it I would have missed my opportunity to pick one up for the price I payed for it. So if they refunded my card, I wouldn't be able to get the same audio interface. After 3 calls to their customer service department, I was finally able to get the issue straightened out. However, I am without the funds and the audio interface for about a month. I have clients that were supposed to come record at my studio during this month, and now I have to tell them it won't happen.
In short, B&H is costing me thousands in lost studio time. DO NOT EVER do business with these guys. They are dishonest, disreputable, and inept. I feel that they were trying to send a used model and hope that I wouldn't know and then not want to exchange it for a new model, as it would cost them more than refunding the card would. I feel that this is a FRAUDULENT company and will do everything in my power to ensure that no one else ever does business with them.
AVOID B&H Photo and Video AT ALL COSTS.
This report was posted on Ripoff Report on 06/13/2013 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo-and-video/internet/bamph-photo-and-video-bait-and-switch-internet-1058877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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