Bidrack.com 89Auctions Won, Over $360 in charges to my Credit Card, no mercandise from winning auctions received. Internet

 I never received any of my 89 wins from Bidracks yet they felt free to charge my card. It was approximately $300 in bids and $60-$70 in shipping and or fees. I emailed them in July 2011 and received a email in reply to my complaint, see below:

[#311411] won items never shipped
From:
bidrack Customer Care <info@bidrack.com>
To:
rhondy0704 <rhondy0704@aol.com>

Date:Thu, Jul 21, 2011 3:05 pm

Rhonda,

A customer support staff member has replied to your support request, #311411 with the following response:

Dear Valued Customer,

We sincerely apologize for the delay in our shipment; however, due to escalated demand of our product we have experienced a slight backlog. Rest assured, we have amended the shipment problem and are working for an expedited delivery to
your residence.

We hope you have enjoyed participating in our auctions, please write back if you have any other questions or concerns.

Always here to help,
Bidrack Customer Care

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.