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Report: #926751

Complaint Review: Big Dog Satellite Tv - twinfalls Idaho

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  • Reported By: kornman — twin falls Idaho United States of America
  • Author Not Confirmed What's this?
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  • Big Dog Satellite Tv 1310 Yellowstone twinfalls, Idaho United States of America

Big Dog Satellite Tv fraud company dont do business with them! twinfalls, Idaho

*UPDATE Employee: The Coupons are Valid

*UPDATE Employee: Big Dog Satellite is A Great Company

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Anyone get calls from a company called "big dog satelite" representing "direct tv"? Hang Up. We were given the option by the Twin Falls store to cancel our dish network account and pay half And we were also given all new equipment, no installation, and almost $300 in coupons to pay the First few months of bills...sounds great right? Especially with us all trying to rebuild or repair credit In the economy. Especially since they check credit (access to s.s. #), and then of course people Coming to your house you don't know, and people who are at your housebgetting offered the same thing and you getting a supposed voucher for them signing up. They tell you to sign a paper saying your first bill is due in a month and your done. Easy right So that was the beginning to what turned into a nightmare...

I mailed my bill, to wake up about 10 days later with my service shut off. I called direct tv to find out The problem and they pretty much tell me I am 2 months behind and the coupons are false, which The lady seemed to think I made them or something and that you were to always pay a month ahead And that until I paid check or credit my service was done....

I was so mad at direct tv, I went and looked at the coupons because I figured she may just be rude And hate her job...so I searched over the coupons and low and behold they are nearly 5 months Old. I get I could take a little blame there not paying better attention, but what got me the most Was when my husband was able to reach a supervisor at direct tv, and he said the coupons had been. Discontinued and replaced by pre paid debit cards...well we all know what was happening...they were doing a scam, using old coupons and keeping the cards.

If any of this sounds familiar, and as I was told the twin falls manager is fired so kevin in pocatello Is dealing with the fall out and his number is 208 244 2638 or 208 232 5483.

Good luck and beware...

This report was posted on Ripoff Report on 08/13/2012 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-dog-satellite-tv/twinfalls-idaho-83301/big-dog-satellite-tv-fraud-company-dont-do-business-with-them-twinfalls-idaho-926751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

The Coupons are Valid

AUTHOR: Support - ()

POSTED: Wednesday, August 21, 2013

These coupons are valid and have not been replaced by cards we still receive these to this day. Please contact the office and they can walk you through how to processes these. 866-635-1500 

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#1 UPDATE Employee

Big Dog Satellite is A Great Company

AUTHOR: Big Dog - (United States of America)

POSTED: Wednesday, August 15, 2012

Big Dog Satellite has been in business for over 13 years selling Dish Network and Directv.  Mistakes do happen.  In the particular case mentioned, one of our representatives did contact this customer and did make a mistake.  However, rest assured, this was not a scam but an error on the part of one inparticular employee.  We will be happy to resolve the issue and work with any of our customers.  If you do have any questions, you can come by our store on 363 2nd Ave S Twin Falls, ID 83301.  This is one of our many locations.  You can also view our website at www.bigdogsatellite.com. Call us anytime.  We are in the business of satellite tv and will continue to be the industry leader and standard in quality and professionalism and excellence.

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