Big Fish Casino, Self Aware Games Big Fish Games, Inc.333 Elliott Avenue West, Suite 200Seattle, WA 98119 Contact Big Fish Casino, Unfair and Deceptive Bussiness Practice Lawsuit Seattle Washington

Pissed and will GLADLY join a BF Games class action lawsuit.  I don't know what a 93a lawsuit is but if it hold BF accountable and stop them from scamming customers I up for it too.  It''s just not right the way this business treats it customers.  

I've played BF Slots for over a year and the last several months have experienced daily technical issues ranging from wins not crediting properly, scatters earned then booted from game, icons disappearing, spinning enlessly & never stopping until it eventually boots you from the game, loading problems, freezes, sounds of one game while playing another and the list goes on.  So much so that I have to play with a pen and paper to record every incident so that when I submit a support ticket I have proof. 

I've submitted countless support tickets to attempt to address each incident.  This results in having mulitple tickets at a time due to under performing BF servers.  I always get the canned response poor connection issues, WIFI connections aren't reliable etc.  I've been told that when you submit multiple tickets it slows their job down trying to link them all together.  Therefore when they see multiple tickets from the same email they delete or close out all but one.   They say if you have additional issues add on to existing ticket if it hasn't been responded too.  

At other times they say add if it pertains to this ticket if not open new so that they can track issues.  Bottom line they are talking out both sides of their mouth.   The weekend of 9/26/14 - 9/29/14  I experienced at least 10 different tech issues primarily scatters not crediting amounting to close to 35M.  Despite submitting pics was told they couldn't verify on their servers after research so it must be a connection problem & they don't credit for that.  

There are a very select few Support reps who get it like Geoff and will go the extra mile to investigate and compensate for losses.  The vast majority and most recently "Jordan" the way I have been treated basically calling me and my pics a liar has been dispicable.   BF is a bunch of nacissists who seek constant validation and praise #ThankfulTuesday regardless of what kind of job they are doing.