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Report: #1259900

Complaint Review: Big fish casino.....Big fraud casino - Seattle Washington

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  • Reported By: NoName — Alabama Germany
  • Author Not Confirmed What's this?
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  • Big fish casino.....Big fraud casino 333 Elliott Ave W Suite 200 Seattle , Washington USA

Big fish casino Big fraud casino banned account without a reason Seattle , Washington

*General Comment: Really ?

*General Comment: No......

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i've been playing BFC over 1,5 Years iwas VIP3 and now BFC has banned my account without a reason. BFC has also banned the account of my son (he is 13 years and had spend his pocket money for be an VIP 1)

4 weeks ago i started BFC and it shows me "unable to connect to game server".
pop up shows that we need to verify of working internet, but our internet works great.

Screenshoot http://fs5.directupload.net/images/151008/ivjivhtq.png


I send a ticket to BFC and this was the answer! ) I´ve got never a notification that my account was ban and my son too. We was shocked.

 

My name is Chris on the Big Fish Casino team here in Seattle.
 
After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been banned.
 
Due to the nature of this activity, this decision is final, and we have nothing further to add regarding your account. Further emails regarding the ban will not be addressed.
 
Thank you,
Chris
www.BigFishGames.com
Swimming in the pond Monday - Friday

I asked what i or my son have done, but NO reply. I have send many messages to BFC.
Without a resultat they never give an answer to me.

This App is a total ripoff i have spend enough real money to be a VIP 3.

The worst is, that they took the pocketmoney of my son.

We had many problem with the payouts.
For example: 1 time my son hit 5 clues bet 324k in Sherlock VIP but
he wasn´t paid for. BFC says the they can´t see/find it in the log.

BFC is the biggest scam i´ve ever seen. Stay away from this Game.
Players are banned for no reason but the real cheaters are all still active.

This report was posted on Ripoff Report on 10/07/2015 11:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-fish-casinobig-fraud-casino/seattle-washington/big-fish-casino-big-fraud-casino-banned-account-without-a-reason-seattle-washington-1259900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 General Comment

Really ?

AUTHOR: bfcsucks - (USA)

POSTED: Friday, October 09, 2015

Okay, person who wrote the rebuttal ... Are you mentally ill ? Cause even a person with Down syndrome can clearly see all the wrong doings of big fish. The random bannings for absolutely no reason... Oh wait you said they must have a good reason.. Okay, well then .. THEY SHOULD TELL THE PERSON WHAT THAT REASON IS !!!! I have never in my life come across a company that will tell you you have done something wrong but won't tell you what it is and then goes ahead and says you are going to be ignored. Some people do things unknowingly ... Not knowing it's not allowed... NO big fish employees are SICK IN THE HEAD and have absolutely no idea how to treat their customers. An as for someone responding the way you did ... Your just as sick in the head as they are. I don't know what your problem is but keep your (((REDACTED))), twisted, opinion to your own mentally ill self. Their is absolutely nothing wrong with what this woman wrote and big fish does this all the time to players. No one cares if you don't believe it. So, go take out your anger on someone else... Perhaps someone that's actually in front of your face so they can slap you for being so stupid. 

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#1 General Comment

No......

AUTHOR: Tyg - (USA)

POSTED: Thursday, October 08, 2015

 No YOU are lashing out because YOU think its unfair. So instead of accepting that either YOU or YOUR CHILD broke the terms of service, YOU go on a media outlet and bash them out of revenge. YOU have NOT been ripped off. YOU are just acting like a child who got caught and seeks to place the blame on THEM. People like YOU sicken me with that level of self entitlment!! So YOU did ABSOLUTLY NOTHING to break the terms of service THAT YOU DID NOT READ!!!HOW can you sit there and say that YOU are innocent of what THEY have accused YOU of when YOU couldnt even be bothered to read the terms of service?? THEY didnt just chose to ban YOU for no reason. SOMETHING was done by either YOU or YOUR CHILD that broke the terms of service. There are MILLIONS of app consumers out there but THEY wouldnt just ban you for no reason especially if YOU are a paying customer. YOU broke the rules, PERIOD!!!! Grow up and ACCEPT that it was due to YOUR ACTIONS that YOU were banned.

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