Complaint Review: Big O Tires-El Cajon, CA - el cajon California
- Big O Tires-El Cajon, CA johnson ave, el cajon, ca el cajon, California United States of America
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- Category: Auto Repair Service
Big O Tires-El Cajon, CA Took it for an oil change-Left with a dead truck el cajon, California
*Consumer Comment: mechanics
*Consumer Suggestion: Questionable Staffing
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Absolutely the worst experience I ever had. I went to get an oil change because I had a coupon for 19.99. Not even that cheap, but I thought..well it's Big O tires, they will do a good job. They finished in about an hour, but when I got back, apparently there were 3 other things wrong with my car that needed to be fixed. The person I spoke with, Tim, said..oh well, these mechanics don't really know what they are doing, let me go look. Apparently I needed some sort of seal for my oil pan. I said no thanks, and left..My car was acting bad, and my transmission seemed to be missing as soon as I left. I called them and Tim answered and said sorry, we are closed. I asked if I could please bring my car back and find out the issue and he said no way. We are closed. I told him my transmission was acting bad right away as soon as I left and he said He couldn't do anything. I took it to a real mechanic. Apparently someone drained my transmission there and burned my transmission up. Also the seal on my oil pan was completely intact. Nothing was wrong there. I looked on my receipt and it said 'needs transmission service'. I called and the Owner CALLED me back and said..well we didn't even do anything to the transmission. I asked how he knew it needed service and he said he's not sure. I asked why they said my oil pan had a leak when it does not, and he had no answer for that either. All around they were so extremely rude and unhelpful. I went all the way to corporate, and noone helped me whatsoever. They do not stand behind their work at all, and Tim says they do not even hire 'real mechanics'. He stated that they hire people that only know how to change oil, nothing else. And they are not even certified. It makes me very angry that I took my car there and got VERY badly hurt. it will cost me over 2500 dollars to fix the mistake Tim and Big O tires slapped me with. They eventually offered me a free oil change. I asked them who would be doing it. They said they would. I declined. for obvious reasons. And I no longer need my oil changed. My car is parked. They killed it.
This report was posted on Ripoff Report on 12/14/2010 11:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-o-tires-el-cajon-ca/el-cajon-california-/big-o-tires-el-cajon-ca-took-it-for-an-oil-change-left-with-a-dead-truck-el-cajon-calif-671679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
mechanics
AUTHOR: Tech1 - (U.S.A.)
SUBMITTED: Wednesday, December 15, 2010
oil change places have 'technicians' rather than mechanics.
mechanics
These are people that have thirty years of experience and don't know what a multimeter is. All they know is how to turn a wrench and fix cars that are now classics.
The actual words you are looking for is "oil change experts". They love to drain your transmission and put oil in your coolant and coolant in your engine.

#1 Consumer Suggestion
Questionable Staffing
AUTHOR: John - (U.S.A.)
SUBMITTED: Wednesday, December 15, 2010
I understand that these oil change places have 'technicians' rather than mechanics. They receive various degrees of training (some to none). Turnover runs high as the work is messy and the pay and benefits are mediocre.
Would you trust them to flush your transmission fluid? I wouldn't trust them to flush my toilet.


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