Big Red Kia of Norman Big Red Sports/Imports Horrible Customer Service Norman Oklahoma

 I was told by my local hardware store that I needed to get a blank spare key from my Kia dealer.  I was surprised to be charged $30, as my key doesn't have a chip.  But, fortunately, they had one in stock, so I forked over $30.  This was a few days before Christmas and I didn't need the key right away, so I waited several weeks before taking my blank key, along with my working key, to a key shop to have the key cut. 

I was pretty surprised when the guy at the key shop told me, "The dealer ripped you off.  I have this blank for $3."  I had the $3 key made, stuck the rip off blank in my purse and forgot about it.  A few weeks later, I gave the Kia to my son, as he turned 16.  When I tried to return the unused, undamaged blank key to Big Red Kia, I was told they would not give me a refund because I had made the purchase more than 30 days ago.  They showed me the fine print on the receipt stating that they did not give refunds after 30 days.

I explained to them that the key was undamaged and they didn't even have to order it for me, as it had been in stock.  The guy just kept pointing to the small print on the receipt.  I said, "I understand that you legally don't HAVE to give me the refund; however, since the key isn't damaged it would just be good customer service to give me a refund.  His response was (and I'm not kidding), "This isn't about good customer service." 

At least he was right about that. 

Oh, by the way, I paid way too much for the car because I stupidly believed the sales person, but I guess that one's my bad.