Big Rentz Insurance fraud and fake claim of labor Irvine CA

Big Rentz did pickup the equipment rented and yes a letter statng a lien was going to be placed against us was filed. They should have called first before sending out a letter like this. For older folks who own a business this can be disturbing. That would be like me putting a 3 day notice to pay or quit on a residents door that has already paid. I would rent from them again if I get an apology.

In reviewing this account and transaction, the rental was picked up by our supplier 4 days after it was terminated.  There was no lawsuit filed against this company as the transaction was paid in full prior to the rental occuring.

I suspect that what most likely happened is that this individual received a preliminary notice for a lien indicating the equipment value was $300,000.

There were no unpaid amounts and certainly no lawsuits filed against this customer.

Bigrentz did finally call us back and stated no claim was made. However the equipment did sit in front of the building 11 days. 

I had to move it twice because the city was going to tow it. The explanation of the 300,000 request that was made by certified mail was explained to us that it is a formality letter that is sent when doing contracts. My suggestion is to have this letter sent when the contract is signed, not 2 months latter. 

I would rent agian from Bigrentz if this does not occur again.

To Whom it May Concern,

At BigRentz, our primary concern and goal is the happiness of our customers. However, we recognize that not every rental goes to plan and that some customers face issues with their orders. When this happens, BigRentz works continuously and efficiently until such incidents are resolved. However, there must be an actual issue that has happened in order for the BigRentz Team to resolve it. Upon reviewing this report, this is what our Customer Care team found:

The customer, Terrace Castle Apartments, rented the equipment for 1 day and was thus charged only for the cost of that day. The rental was terminated immediately following the conclusion of the customers rental on 8/31/2015. Our supplier confirmed the pick up on 9/4/2015, four days after the rental was terminated. This number is not consistent with the report's listed 11 days of the equipment remaining on the site. While it would be ideal for equipment to be picked up within the day of a rental being over, it is not uncommon in the equipment rental industry for a pickup waiting period of several days so that the pickup may be placed into the hauling driver's schedule.

In this report, there is a lawsuit referenced for $300,000 for damages and labor. There is no record whatsoever in our Damages Department of such a lawsuit, as well as no record of this lawsuit at our supplier. Neither BigRentz or our supplier filed this lawsuit, therefore whoever filed such a suit was in no way involved with this transaction.

Finally, it is referenced that we are a third party rental company. We have suppliers that provide us with rental equipment; these partners are extemely valuable to our business and allow us to provide our customers with the best possible rental experience they can have. BigRentz is a business that thrives because its main purpose is to provide every person we come into contact with - supplier or customer - a Great Experience.

If there are any further questions in regards to this report, we would love to hear from you at customercare@bigrentz.com or (855)999-5438. Thank you for your business, and we hope to work with you in the future.

Thank you,

The BigRentz Team