Complaint Review: Big Rentz
Big Rentz Big Rentz Consumer Rip Off Irvine California
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Beware of the national rental company BigRentz. Essentially it is an advertised front out of Irvine CA that rents nothing. They rent from someone in your area and mark it up. Verbally they quote a price, then add on other charges on the final quote.
As they are not local they are unwilling to accomadate for problems, like local rental businesses routinely do. They quoted 1350 for a one week rental, but the contractor failed to show. It was rained out that week and upon trying to cancel or change, on the same day of delivery, they were "gracious" enough to only charge 650, for the day rental. For equipment that was never used. Big Rentz said it was because the local rental company didnt have use of the equipment. The local company Herc, said they had nothing to do with it. Herc didnt even pick it up for days. So much for that excuse.
Bottom line is: Never Ever rent from Big Rent Ripoff. They dont care about the customer/consumer. Instead rent from your local business and they will work with you. They screwed up with abysmal customer service, but they also lost the rest of the week in rental income, that they would have had, if they were willing to delay by a week. Dont make the mistake I made renting from an impersonal company in California.
This report was posted on Ripoff Report on 07/23/2017 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-rentz/irvine-california-92614/big-rentz-big-rentz-consumer-rip-off-irvine-california-1387589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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