Biggerbras.com would not refund money from items returned , Internet

Biggerbras.com charged me for an item that I did not receive and then never told me that I was charged for it.  They called and wanted me to take a store credit.  Put in two orders and returned the majority of the orders unworn.  I followed their refund policy and I said I wanted it refunded to my cc.  I found out that I was given a store credit.  I emailed, left voice mails.  Yes you are correct the customer service only takes voice mails and does not answer your phone call.  That was red flag #1.  I have kept records of all of the communication.  I did receive a phone call yesterday saying I was going to get the refund back as of yesterday.  As of 07/03/12 no refund.  I researched them on the internet for complaints and they do this to alot of people.  Tell them they are going to get a refund and then never do.  And Biggerbras do not communicate with the customer.  So I called the credit card company and am disputing the charges and will fax all the information in and documentation of the issue.  Messed with the wrong person.