Bill Pierre Cheverlot Keith Battle, Luk Blackwell, Tom, GM, New car sales malpractice Seattle Washington

On 6/25/2013 I purchased two new vehicles from Bill Pierre Chevrolet located at 11323 Lake City Way NE, Seattle, WA 98125.  I purchased a 2014 Chevy Impala and 2013 Chevy Traverse.  I spent over $70,000 on new cars.  I traded in my 2007 Chevrolet Tahoe on the same day.

Since this purchase, I have brought a number of issues to the dealer however there has been no resolution.  Below was promised in our negotiations but has not been fulfilled:

• Financing with the monthly payments under $800 per month for a total of 84 months
• Upgraded rims on the 2014 Impala
• GPS and Navigation on the 2014 Impala
• Quality DVD system installed on the 2013 Traverse ($1,500)

When I went in to test-drive a new car on 6-17-2013. Salesman Keith Battle asked me if there was anything specific that I was looking for in a new car.  I told him if I was going to spend that much money on a new car I wanted to make sure it has navigation and GPS installed.  The first day I test drove the 2014 Impala I made it very clear to Keith Battle that I would not be financing a car for over 84 months.  I told Keith Battle and another gentleman (Tom I believe) that I did not think that was reasonable or necessary to finance a car for 96 months, (they were trying to push the longer finance period on my purchase).  So I guess you can say since day one I had no doubt in my mind that I would absolutely not finance a car for more then 84 months. 

After test-driving the 2014 Impala 2LT and taking a few days to go over my finances, I returned to Bill Pierre Chevrolet to make an offer.  I arrived at 8:00pm to make an offer and discuss a few additional options I would like to add to the vehicle.  When I arrived I decided to purchase another vehicle for my children’s mother to drive (an SUV with better gas mileage) and trade in my 2007 Chevy Tahoe.  I test drove the 2013 Traverse and came to a conclusion that it would work perfect for my children and their mother.  There were a couple of options that I wanted to add to both cars as part of the deal, and I expected it would not be a big deal as I was purchasing two new cars on the same day. 

I discussed with Keith and the other gentleman (Tom, the General Manager) that I would like the upgraded rims on the 2014 impala (20inch LTZ model) and then a drop down DVD screen with audio that would be hooked up to the car stereo (I didn’t like the idea of my children having headphones on in the car).  They said they could work the DVD into the financing and it would cost $1500 and Keith told me specifically that they would put the rims on if I purchased both cars.  My offer for both cars was $800 a month or less for 84 months for both vehicles.  After about 3 hours of going back and forth and them adding rebates Tom finally said we have a deal with the rims and the DVD.  I asked both Tom and Keith before I shook their hand if they were sure the 2014 Impala had navigation and GPS, and they both said “yes”.  At this point Keith and I each took a car to the Shell station across the street to fill the cars fuel tanks up before they gas station closed (11:00 pm). 

When I got back there is a lot of paperwork I began to do with Jared Stockdale.  Jared kept telling me this is the latest he has worked.  On a couple of the documents I noticed and pointed out that my name was spelled wrong.  He said it didn’t matter because I would be back in the day after to resign everything after the financing went through and they would give me an AARP discount also.  The only piece of paper that was explained to me was the lemon release form.  Other then that Jared was rushing through all the paperwork.  He said that this would be the fastest he had ever done paperwork on two cars.  I made two trips to get the cars to my house after midnight.  The next day when I came in to resign the paperwork Jared said that it was all the same and I got a great deal and we rushed through the paperwork again possibly faster then the night of the purchase.

I dropped off the 2013 Traverse so they could install the DVD for the children, and when I picked it up it seemed fine.  A couple days later the headphones were barely working.  The DVD system could not be hooked up to the car audio so basically the system was worthless.  I called Car Toys where they said the DVD player had been installed and gave them the model # they said it was a $200 installed DVD player and they didn’t have any on display (Car Toys in Tacoma WA). 

I went into Car Toys in Seattle to look and see what they were selling and the most expensive DVD was around $900 with installation included.  So I began to feel even more ripped off and like I was lied to.  I texted Keith (I have all the texts about the deal and the finance months, the rims, and DVD) and told him in a very nice and reasonable way what was going on, I thought maybe it was just a mix up or an misunderstanding.  Keith wouldn’t tell me what Cars Toys or any information.  I reminded Keith that the GM of Bill Pierre said the system was $1500 and there is no reason for me to expect anything less them that. 

I finally called Car Toys in Seattle to so what they could do and they had no records of any 2013 Traverse ever having a DVD player installed.  Keith then told me that the GM of Bill Pierre had talked to the store manager about fixing the problem.  I told Keith they would need to put a system in that they said they would, one that was worth $1500.  I finally talked to the district manager of Car Toys, Dan, and he was very helpful and concerned with the problem with the DVD player and getting it fixed for me.  Apparently the GM of Bill Pierre Chevy never spoke with Dan (district manager of Car Toys) -- it was Keith and all Keith said was to see what the problem was and possibly replace the same DVD player.  When I made the deal with the salesmen and the GM of Bill Pierre that is was I expected and nothing less, and all I have gotten is less then the deal on the 2013 Traverse.

Now onto the 2014 Impala, and this is all happening around the same time as I am trying to deal with the DVD system. I have been out of town with work and working late when I am in town so I haven’t driven the 2014 Impala much at all.  When I did drive it I noticed that I couldn’t get the navigation to work.  I called GM and on star and they said the vehicle did not come with GPS or navigation.  I was a little frustrated with what the salesman and General manager had told me.

During both of these issues with the salesmen’s and the GM of Bill Pierre I get the loan paperwork from two different credit unions.  Then Jared (finance at Bill Pierre Chevy) said he had to send them both in at the same time because no one bank or credit union would give me two new car loans.  One the paperwork one of the vehicles was financed for 96 months and the other for 88 months.  Jared ran thought the paperwork so fast and nothing was explained I had no idea what they were doing.  I expected them to keep their deal and not go over 84 months with out asking me. 

Now I am furious, but I am willing and capable of figuring out a solution.  At this time I have had the two new cars for about two weeks and have heard nothing about the upgraded rims for the 2014 Impala…

Since I have purchased these cars from the dealership I had received calls from Matt and Luk both of these managers have told me that they did not want me as a customer and that they want their vehicles back.  Chevrolet has contacted me and the customer service has agreed with me about the finance scam that Bill Pierre Chevy has used on me.

The BBB case ID: 22398236