Complaint Review: Bio-tech - Edenpure Heaters - Canton Ohio
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Bio-tech - Edenpure Heaters 7800 Whpple Canton, Ohio U.S.A.
- Phone:
- Web:
- Category: Appliances
Bio-tech - Edenpure Heaters - Suarez Two heaters died after only two months Canton Ohio
*Consumer Comment: EdenPure rebuttal update
*Consumer Comment: Pleased with EdenPURE
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I bought a Model 500 Edenpure heater from Bio-Tech in Canton as a 2007 Christmas gift for my wife.
It lasted two months until the fan died. Communications with Bio-Tech led to our driving to Canton to exchange it. The customer service rep there was very helpful and very courteous, upgrading ours to a refurbished Model 1000.
We brought it home and it, too, died after two months. I contacted the company again and was told to return it for an exchange, which I did in June via UPS.
In the meantime, with warmer weather and other distractions, it slipped my mind until September -- there had been no response from Bio-Tech.
Another contact and they acknowledged that a replacement heater would be on the way, though it might take up to four weeks to act on it. The replacement -- downgraded to a refurbished Model 500 -- finally arrived in early October.
Bottom line: I paid for and received a Model 500 heater. It was faulty and was upgraded -- at Bio-Tech's option -- and replaced. When the replacement failed in only two months, it was returned and finally replaced with a refurbished Model 500. I'm not sure what would have happened if I hadn't decided to call and find out what was going on.
When the heaters worked, they were great. The problem was that they didn't last.
Bio-Tech's face-to-face customer service is excellent; its e-mail customer service leaves a great deal to be desired.
I'm confused by the "Not the same company" rebuttals. Are there two Bio-Tech/Edenpure/Suarez companies in Canton? That's hard to believe.
Hank
Monroe, Michigan
U.S.A.
This report was posted on Ripoff Report on 10/13/2008 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bio-tech-edenpure-heaters/canton-ohio-44720/bio-tech-edenpure-heaters-suarez-two-heaters-died-after-only-two-months-canton-ohio-380794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
EdenPure rebuttal update
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, December 29, 2008
To be fair to would-be EdenPure buyers, I need to amend my rebuttal. I bought the 1000 model in Nov 2008. In a few weeks, it turned itself off a couple of times. I emailed the company on Dec 10. Still don't have a response from them and it's now Dec. 29.
Figuring maybe it was overheating because I needed it on High all the time, I lowered the power. Now it won't lower on command. I changed batteries in the remote = still won't change the temp. Pushing the button on the unit doesn't work either. I emailed them again tonight. Shoot, maybe they're programmed to work for two months only (I'm being sarcastic).
#1 Consumer Comment
Pleased with EdenPURE
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Wednesday, December 10, 2008
I bought an EdenPURE heater (their large one) and was treated on the phone like a valued friend. I am totally happy with the performance and my heating bill is less than half what it was before I used this heater (my gas and electric are together on one bill).
The friend who told me about EdenPURE bought two of the smaller heaters and one had a loose fan. He called the company and they sent him a replacement immediately.
I had read that Ripoff thought this heater's ads and the Sun ads were misleading as you could buy quartz heaters for just a few dollars. I did an exhaustive search and found that comparable heaters in size, etc., were $150 to $200 higher than the EdenPURE so I couldn't figure which cheapies you were talking about except small milkbottle-sized ones that could tip over. EdenPURE also has a copper sheet that heats and the fan then blows the heat out into the room. Really impressive as it takes the chill off a room quickly. Thanks for the chance to post a rebuttal.
Advertisers above have met our
strict standards for business conduct.
