Biotech Ordered a cozy cloud mattress topper, and received it deflated in a small box.Canton Ohio OHIO

ORDERED A COZY CLOUD MATTRESS TOPPER FROM BIOTECH.  RECEIVED IT DEFLATED IN A SMALL BOX.  OPENED IT UP, LEFT IT OUT ON MY BED TO INFLATE.  SMELLED SO BAD, MOLDY AND MUSTY.  LEFT IT OUT FOR 3 DAYS.  IT STILL SMELLS MUSTY AND MOLDY,.  CALLED THE COMPANY AT 800-895-0008, AND TALKED TO DAWN.  SHE TOLD ME I HAD TO SEND IT BACK IN ORDER FOR THEM TO DO ANYTHING ABOUT IT .  HOW AM I GOING TO GET THIS LARGE THING DEFLATED, AND PUT IT IN A BIG BOX, LUG IT TO UPS OR FEDEX, AND PAY A LARGE AMOUNT TO SEND IT BACK?  THEY ARE JUST GOING TO THROW IT AWAY, AS IT SMELLS SO BAD.. I CAN DO THAT HERE, AND SAVE MYSELF SOME MONEY.  I AM IN MY 80'S AND HAVE A HARD TIME LUGGING THINGS AROUND AS IT IS.  THIS IS NOT ACCEPTABLE TO ME.  i WANT AN EXCHANGE, OR WANT MY MONEY BACK.

BIOTECH

7800 WHIPPLE AVE

CANTON OHIO

ORDER NO. BP93880

MTQND1  COZY CLOUD MATT TOPP/QUEEN

179.00

1 800 895 0008