Complaint Review: Birch Communications Inc - Macon Georgia
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- Author Confirmed
- Birch Communications Inc 4885 Riverside Drive Ste 304 & 107 Macon, Georgia USA
- Phone:
- Web:
- Category: Internet Service Providers
Birch Communications Inc Cebeyond Very bad customer service, irregular and unethical activities Macon Georgia
*Author of original report: Resolved
*UPDATE Employee: Help with Resolving this Issue - Birch
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This company has failed to use ethical practices.
My concern went unanswered as we had to switch providers for dropped calls, not one or two, but vertually every call.
They offered to refund my account if I could provide proof I switched providers, which I did.
They did not refund me. They sent me a cancellation bill for around $1900.00. I called and called, over 8 calls, on hold, told to send in documentation over and over. No results. They sent my account to collections for around 4000.00, (?).
To this day this is not resolved, it has been over 8 months.
If you want a good company to work with for telecommunications, this is not a good choice.
This report was posted on Ripoff Report on 04/26/2016 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/birch-communications-inc/macon-georgia-32120/birch-communications-inc-cebeyond-very-bad-customer-service-irregular-and-unethical-act-1302006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Resolved
AUTHOR: - ()
SUBMITTED: Thursday, April 28, 2016
I would like to acknowledge the resolution of this issue by the Customer Care staff at Birch.
Per a request from Jared Williams, PR Manager, I emailed him directly at (jared.williams[at]birch[dot]com). He escalated my complaint and I was contacted shortly thereafter by a Birch representative to which a mutual agreed upon resolution was settled on. This was resolved within hours of contacting Jared- thank you for your assistance.
#1 UPDATE Employee
Help with Resolving this Issue - Birch
AUTHOR: Birch Communications - (USA)
SUBMITTED: Wednesday, April 27, 2016
Good Morning,
My apologies for both the service and contract issues. I would like to help find a resolution to this problem and can gladly assist. Please email me at your earliest convenience and I will escalate this complaint to Customer Care/Billing for immediate review. You can reach me at jared.williams[at]birch[dot}com. Jared Williams, PR Manager, Birch.
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