BISSELL APPLIANCES Machine broken again Internet

This Pro Heat was bought as a Christmas present, and not even opened until summer of '08.  I have used it maybe 15 times or less.  Last summer I had to take it to a service center over an hour away, and had belt replaced. Bissell had told me on phone that I needed to only use Bissell bags and belts.  Hard to do when there isn't any place to get them in 4 counties...

Used it when got it home.  Have not used it since then.  Got it out and tried to use it this past weekend, and it is torn up AGAIN.

Now the 800 number says it "is an internal problem" and to take it to a service center. the ones in St. Joe won't work on Bissell, so have to go to Kansas City.