Biz Network Solutions They charge me for a 5 year service plan and they are not providing the service. Fruita Colorado

I PURCHASED THE SAME AGREEMENT  FOR 8 YEARS FOR $8,000 IN 2014, WE CANNOT GET AHOLD OF THEM AND IN ORDER TO CONTINUE USING OUR QUICK BOOKS PROGRAM WE HAVE HAD TO PAY FOR THE UPDATES, WE CALL THEM AND CANNOT GET AHOLD OF ANYONE AS OF THIS DATE. 

LAST YEAR WE HAD TO PAY FOR THE PAYROLL UPDATE IN ORDER TO DO OUR PAYROLL BECAUSE WE COULD NOT GET AHOLD OF THEM AND WE GOT WITH THEM DAYS LATER AND THEY SAID THEY WOULD REFUND OUR CREDIT CARD AND NEVER DID.  WE HAVE SPENT HOURS ON THE PHONE TRYING TO RESOLVE THIS ISSUE. 

THE BAD PART ABOUT IT WAS WHEN I HAD PROBLEMS WITH MY QUICK BOOKS PROGRAM BEING RUINED ON MY HARD DRIVE I CALL QUICK BOOKS DIRECT AND THEY ENDED UP TRANSFERRING ME TO THIS COMPANY TO MAKE THE NECESSARY REPAIRS AND RECOVER MY QUICK BOOKS AND THEN AFTER THEY GOT IT ALL RECOVERED AND WORKING THEY OFFERED THIS DEAL.  I HAD NO IDEA IT WASNT DIRECTLY THRU QUICK BOOKS OR I WOULD HAVE NEVER DONE IT. 

THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS AND A CLASS ACTION SUIT NEEDS TO BE FILED AGAINST THEM FOR ALL THE CONSUMERS THEY HAVE RIPPED OFF.