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Report: #548788

Complaint Review: BJ's Wholesale Club - Webster New York

  • Submitted:
  • Updated:
  • Reported By: JimmyE — Webster New York United States of America
  • BJ's Wholesale Club 950 Ridge Road Webster, New York United States of America

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My elderly mother got a flat front tire. I went to BJ's and purchased 2 new tires, as I like to run them in sets, and the other front was going to need replacing within the next year anyway. I get the tires, pay an additional fee for mounting and balanceing and procced to the tire bay with my (mom's) tires. 1st, there's a 3 hour wait, no big deal, I can understand that. Next the tire tech tells me he has to mount the tires on the rear. This is a front wheel drive car. Little did he know that the tires on the rear are only 2 years old, 8000 miles (mom doesn't drive much). I say mount them on the front. tire tech says "That's not our policy, we have to mount them on the rear". I tell him, "I'm the customer, I bought the tires, I tell you where to put them". Tire tech insists that it's not their policy. I tell him that their policy sucks and ask for the manager. Now the manager insists that that's their policy and the tires MUST go on the rear. OK, now I'm irritated, and tell the manager that he needs to go back to retail 101, make the customer happy, if it's not costing you any money or an exceptional amount of time. The manager, Bryan, insists that that's the policy. I now ask for my money back, and he can't get to the register fast enough to give me a refund! How these people stay in business, I'll never know, but I am glad that they have self check-outs. It's 1 less person I have to deal with at that store.

This report was posted on Ripoff Report on 01/02/2010 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bjs-wholesale-club/webster-new-york-14580/bjs-wholesale-club-tire-policy-is-stupid-webster-new-york-548788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Comment

I agree with the original report

AUTHOR: sgoff61 - (USA)

POSTED: Friday, December 03, 2010
Regardless of what Cory and joshr have said, I have always been told that, when replacing only two tires, the new tires should be mounted on the drive wheels because the drive wheels obviously need more traction.  That is what I have always done, it has never been disputed by any installer, and I have never had a problem with the result.

Of course, if the other tires are in bad shape you might have a problem, but then anyone with half a brain would also replace those tires or be willing to accept the possibility of a problem, which should be their own choice.  In this case, however, the original poster stated that the rear tires had only 8,000 miles on them, so I see no reason for any installer to 'require' anything with regard to them.

I could be wrong, but my own personal opinion is that this policy is nothing more than a way for BJ's to charge their customers an additional fee for moving the older tires from the back to the front.  At an average cost of about $15 per tire for mounting and balancing, BJ's would make an extra $30 for every set of two tires they sell and mount, which would increase their profits substantially over the course of a year. 

Also, what if ALL tires only had minimal mileage on them and he wanted to replace only the tire that was flat because the damage was on the sidewall?  Would he then be 'required' to replace two tires just to make sure that both tires on either the front or the back had the exact same amount of tread?  If that were the case, tire warranties would have to cover the cost of two tires when only one is damaged, which is simply ridiculous.
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#3 Consumer Suggestion

Tires on the rear

AUTHOR: joshr - (United States of America)

POSTED: Thursday, September 16, 2010

I work for a major tire company in the US.  I do not work for nor am I associated with Bj's.  The reason they put the tires on the rear as most companies do, is legitmate.  If your front tires lose traction you can feel it in the steering wheel, if the rear tires lose traction you most likely can not feel it until its to late.  The industry recommendation is if you have only 2 tires replaced they go on the rear for that reason.  Basically you want your best tires on the rear no matter if it is rear or front wheel drive.  Bj's might have lacked in customer service but they were looking out for the safety of your mother, and frankly I would rather get treated poorly and be safe than the opposite.  In the long run, same as I tell my customers, we are the experts we can not let a vehicle leave our garage unsafe.  I feel the is why they have the policy that they do. 

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#2 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

POSTED: Monday, January 04, 2010
The reason they won't put the new tires on the front wheels, of a front wheel drive vehicle is because if they mount the new tires on the front wheels, there's a much better chance the vehicle will "fishtail" with the "older", more worn tires on the rear and they don't want to be sued for contributing to an accident. Sorry, but that's the way it is. So much for "the customer's ALWAYS right". They just might have saved your mother's life. He's rather give you the few dollars back then be involved in a multi-million dollar lawsuit.
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#1 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

POSTED: Monday, January 04, 2010
The reason they won't put the new tires on the front wheels, of a front wheel drive vehicle is because if they mount the new tires on the front wheels, there's a much better chance the vehicle will "fishtail" with the "older", more worn tires on the rear and they don't want to be sued for contributing to an accident. Sorry, but that's the way it is. So much for "the customer's ALWAYS right". They just might have saved your mother's life. He's rather give you the few dollars back then be involved in a multi-million dollar lawsuit.
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