Report: #136064

Complaint Review: Black Angus - Burbank California

  • Submitted:
  • Updated:
  • Reported By: Los Angeles California
  • Black Angus 235 S. First St. Burbank, California U.S.A.

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Ace Productions Entertainment Group
Entertainment News Press Release Division

News Contact: Edward Estrada
Public Relation/ Media Dir.
Please Print 213-381-1100

Stuart Anderson's Black Angus bans Latino's for no reason
By: Michael J. Rojas Jr. Esq. ( Opinion Peace )

I'm going to start this unbelievable story by saying shame to Black Angus and it's management for just throwing away their Latino customers. This is a true event that happened to me in the Black Angus Burbank location. I along with other prominent Latino friends I do business with on a regular basis decided to have lunch together I regretfully suggested Black Angus.

Black Angus is located on First St. In Burbank and the general manager is Jennifer Gardner the one person who you would think as a customer would be most helpful when in their place of business, obviously not in Black Angus.

We were ignored, shunned and even told never to come back simply because we as Latinos spoke out and requested better service. This is a total slap to our community this could have been your mother, a sister or even you being treated in such a disrespectfully and disgraceful manner.

Is it wrong to be treated like everyone else with courtesy and hospitality ? Black Angus is a restaurant at least I thought it was. Jennifer Gardner treated us like we were trash, I asked her do you care if we leave and her reply was do what you have to do, I don't care Now due you think that if we were white Jennifer would respond the same way? Let me say NO she would not!

This is a simple matter of a customer not being happy with the service, well let me say nothing is simple when it comes to Black Angus and the way they treat their Latino customers I contacted Tim Taylor the direct supervisor of Jennifer Gardner or just her Allie.

Jennifer refused to even give us her business card she told us that she ran out, I guess this means a lot more customers are not happy with Jennifer and her barbaric treatment of Latino customers, in any event Gardner came back with a card and asked us to get out, all this because we brought to her attention that we felt un-comfortable with Jennifer's service.

When a Latino customer speaks out at Blank Angus you get the Boot! And that's no lie, how do I know because it happen to me. I finally requested to speak to a Regional manager thinking this complaint would finally be handled.

To my amazement the regional manager his name is not included because he did not provided one nor due we have any correspondence of any apology by anyone from Black Angus as of this date of this press release.

Nevertheless representative from Black Angus contacted me after 3 months after. He basically told us that it would be best for us not to return to Black Angus and therefor he is going to assert the decision of his general manager Tom Taylor for us Latinos not to come back. Now what do you as a fellow Latino think should have happen here

Please support our cause for equal treatment, email us back with your pick of the decision that the manager should have made in the first place. This went all the way to the Regional Manager and he told us Don't come back based on a total lie give by Jennifer in order to save her job.

I hereby request all my friend, family, business associates, and the community as a whole to boycott Black Angus for this outrageous treatment of Latino citizens of this great country.

Therefore Please answer this Poll: score will be posted and tabulated by:CAS.

A) Black Angus should have apologized and offered a token of appreciation
B) Black Angus should have keep their initial decision to kick you out for no reason
C) Black Angus should have disposed of this complaint when it got to Tom Taylor desk

Show your support and expose Black Angus for their true hatred for our community and drive away from any Black Angus and recommend that all your family and friends Don't support or spend our money on any Stuart Anders's Restaurant's especially the Black Angus in Burbank.

A Story by: Michael J. Rojas Jr. Esq.
An Independent National writer/reporter

Please Note: This is a true story based on personal opinion and a true occurrence that happed at the Burbank Black Angus a Stuart Anderson's company.

Read Full Story Worldwide at

Reviewer copies in Spanish/English and interview
slots are available.

Los Angeles, California

This report was posted on Ripoff Report on 03/22/2005 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/black-angus/burbank-california-91502/black-angus-ripoff-stuart-andersons-black-angus-bans-latinos-for-no-reason-burbank-calif-136064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#10 Consumer Comment

Former Rest. Mgr Response I highly doubt any chain or individual manager would racially discriminate.

AUTHOR: John - (U.S.A.)

POSTED: Friday, March 25, 2005
I use to manage a very busy full service family rest. similar to B.Angus. In this day and age, and especially in L.A., I highly doubt any chain or individual manager would racially discriminate. To ask a group to leave takes quite a bit. I don't ever recall asking a group to leave in my entire experience, a few individuals or a couple maybe, but never a group. I do believe you did get some bad service (maybe it was busy or they were short staffed?). The SECOND you play the race card though, the corporate office has two choices. Apologize and acknowledge that your story is true (then they might have a Denny's type of racial PR disaster on their hands) or deny it.

The sooner you put aside your racial paranoia, the sooner you might be able to deal with bad situations more rationally. I just can't see any establishment in Los Angeles shunning Latinos. I managed in Eagle Rock.
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#9 Consumer Comment

I agree with Kevin this story is full of HOLES

AUTHOR: Stacey - (U.S.A.)

POSTED: Friday, March 25, 2005
I worked as a waitress and bartender while I worked on my Social Work degree - the only person that was expelled from my work was a man with a knife - this story is full of HOLES
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#8 Consumer Comment

I agree w/ Alex...we are missing some facts here...

AUTHOR: Kevin - (U.S.A.)

POSTED: Thursday, March 24, 2005
I waited tables for several years and never witnessed any customers being tossed. Seems there is something more to this story that was conveniently omitted. Something stinks on this flounder pier and it ain't the flounder! Cough up the "real" story!
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#7 Consumer Suggestion

Being latino is not enough reason to get thrown out or not served.

AUTHOR: Paul - (U.S.A.)

POSTED: Thursday, March 24, 2005
You see, most of the workers in restaurants are latino too. I don't see any of them getting thrown out.

The only color that matters to most businesses is green. Money green.
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#6 Consumer Comment


AUTHOR: Stacey - (U.S.A.)

POSTED: Wednesday, March 23, 2005
I waited tables while working on my BSW and I also bartened - There is a reason patrons are banned or asked to leave a facility - tell the REAL TRUTH - Quit this because I was a Latino thing and tell the REAL TRUTH
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#5 Consumer Suggestion

Not enough information to suggest racism

AUTHOR: Alex - (U.S.A.)

POSTED: Wednesday, March 23, 2005
You need to give more information. Why was the service bad? Why do you think you had bad service because you were Latino. It sounds like you got upset with the people that worked there, what did you say to them? I have seen maybe two customers in my entire waiting tables career ever asked to leave a restaurant and not return. In both cases the customer took it too far. I have seen a ton of customers get irrate, cuss, throw a tantrum and still not asked to leave. You almost have to physically attack someone to get asked to leave. I am sure you have a reason to get upset but did you really get asked to leaves because you are Latino or did you get out of control in the restaurant? What do you think Kevin?
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#4 Consumer Suggestion

Personally, I would need to hear both sides

AUTHOR: Ed - (U.S.A.)

POSTED: Wednesday, March 23, 2005
First off, I want to say that what you went through was obviously very traumatic to you. We all have suffered through bad service providers, and we can only draw conclusions as to why we got that service, unless the person is extremely honest and says, "the reason I treated you so bad is...." and means it.

Anyways, you seem quick to rush to judgment that the reason you were treated so bad is racially motivated. It is horrible that the manager did not care about your business and was non-chalant about not having a business card for you. I still don't see how this is racism. Just because someone doesn't have a card doesn't stop you from getting info. Maybe having them write down her name, number, and her immediate supervisor's info would be just as good.

Your complaint is missing some important items: How did you let them know about the service when it started? How did the ignoring happen - did they continually skip over you to seat other patrons, or did they just not seat you in a timely manner when you walked in? Did you immediately accuse them?

Did you start the bad feelings by prefacing this whole event with your conclusions? Did the manager say anything to give an idea that this was racially motivated, such as derogatory racist words, or "you people" or anything like that? I know that when we are relating stories, we may put ourselves in automatic "victim" mode, and that we were just innocently minding our business and WHAM we got treated bad without any provocation from us.

That is just natural, but sometimes it helps to reflect on what we said and did that helps the overall picture. I am not saying you were not treated badly, but I would be interested to know both sides.

As a side note, I have went to that particular Black Angus maybe 4-5 times when I worked in Glendale. I am not Latino, (half Asian, half white) but I did have two Latino co-workers that would always go to lunch with me, and we never got any bad service or got any feeling that we were being overlooked.

I didn't have to ever ask for the manager, so I don't know if Jennifer was there or not. As for the Black Angus as a chain, I have never had a problem with them, although there are better steakhouses.
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#3 Consumer Suggestion

Hmm, smoke & mirrors? you are engaging in commercial bigotry

AUTHOR: Bob - (U.S.A.)

POSTED: Wednesday, March 23, 2005
Assuming you are an attorney, as indicated by your use of Esquire, please review the following:

The Superscript TM denotes someone who is claiming a phrase, slogan, design or other as "Trademarked"

The denotes someone who has federally registered and received a certificate certifying that their phrase, slogan, design or other has been trademarked.

The denotes someone who is claiming copyright to some work, whether it's music, written, spoken, or otherwise.

Typically the and the are not used together as if it's trademarked, then it's not copyrighted and vice versa. As an attorney, you would normally already know this.

I have been in Stuart Anderson's Black Angus restaurants off and on for over 30 years some have better service than others, but generally the food is always excellent. If you are indeed judging all Black Angus restaurants by the conduct of only one, you are engaging in commercial bigotry. I would be surprised if, you are indeed a lawyer, that you would open up yourself and those that you work for to any kind of potential libel.

Additionally, my research indicates that Ace Productions Entertainment Group is a recording label and not a news organization. I think you probably did get bad service from a restaurant, but don't trash all of them because of one. That would be akin to trashing all of a race because of a perceived wrong by one, such as latinos.
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#2 Consumer Comment

A brief and useless linguistics analysis

AUTHOR: Timothy - (U.S.A.)

POSTED: Tuesday, March 22, 2005
The composition of the report indicates that its author is primarily a spanish speaker. Commas are used rather infrequently in spanish composition, and what english speakers would consider run-on sentences are entirely acceptable in spanish speaking and writing.

Thus, if the reporter has spanish as a first language, then the style of the prose speaks less to poor writing capabilities and more to sub-par mechanical translation.

As for the "Esq.": in America, it is normally only used to refer to an attorney. In the rest of the world, however, it is used generally as an honorific form of "mister" when referring to a man of intelligence or professional office. Whether it is appropriate to refer to yourself as Esquire depends on your individual culture. In some circles, it is tantamount to referring to yourself as "sir" - you would appear conceited if you did so. Some cultures use esquire to refer to a landowner of "unspecified acreage," others define an Esquire as "a man inferior to a gentleman by blood, but superior by office."

Maybe that will help you in a game of trivial Pursuit some time in the future.
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#1 Consumer Comment

You're a "National writer/reporter"? your supposed "press release" rambles aimlessly

AUTHOR: James - (U.S.A.)

POSTED: Tuesday, March 22, 2005
Please. Frankly, I don't know whether you have a valid complaint or not because your supposed "press release" rambles aimlessly. It's full of basic errors in spelling, syntax, punctuation, capitalization and grammar - all of which are major distractions from your story.

Furthermore, the combination of all these mistakes tends to greatly degrade your credibility. This is your supposed profession, yet you cannot even construct a reasonable paragraph. Again, I can't even tell what supposedly happened.

Finally, "Esq" is generally used to indicate one is an attorney. Is that your claim as well? Just curious.
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