Blackhawk Network Ltd Meijer Paypower Visa Company holding onto my money and is unresponsive internet

My money has been frozen and is being withheld from me because I used MY money to put a down payment on a new car 10 days ago. I was contacted ONE TIME by "risk management" and they left a voicemail 8 days ago with their phone number and my case number with instructions for me to contact then back on their line. Since day one I have been calling and trying to resolve this issue with my money being held and have had no luck. Customer service at Paypower are very nonchalant about my issue and I am told that they cannot help me and that I have to talk to the person handling my case over at risk management. Every single time I call risk management I am on hold for two-five hours at a time until my phone loses signal or phone dies while I'm at work. I have called every day for the past week and have left messages but my call is never picked up and I never get a call back...I'm beyond upset and frustrated. This is by far the worst customer service I have ever encountered in my life. I feel so helpless and don't know what I need to do to get my money off of this card. I have since changed my direct deposit to my bank account and I will never EVER use Meijer Paypower again. I feel like I've been robbed... I trusted this company and they took hundreds of dollars from me. The way I have been treated I'm pretty sure I won't get my money back unless I take legal actions... Which I see happening in the near future....