BlackJack Pizza Refusing Free Pizza That Was Promised To Me For Their Mistake! Thornton, Colorado ripoff, dishonest, bad customer service, rude, accusitory Thornton Colorado

On April 13, 2005 my husband and I ordered two pizza's from BlackJack Pizza (our favorite). When we recieved the order it was incorrect, my husband can only eat thin crust, we called to let BlackJack know that our order was wrong. I was put on with a gentleman "manager" who asked if I wanted a pizza sent out or a credit for a free pizza next time I ordered. It was too late in the evening to wait for another pizza, so I chose the credit.

When I called to order pizza the next time (May 11, 2005) I was told that I used the credit on April 13th, I told the sales person that was the day that the credit was issued to me. She put me on hold, came back and asked if I knew the name of the person who issued the credit? Yeah because I have nothing better to do in life then memorize the name of a manager at the local pizza place right? I told her that I didn't know who it was but it was a male manager, she said no name, no pizza. I got the name of the general manager.

I called the next day to talk to Roxanne the general manager about this, not because I am poor and need a free pizza, it is the moral of the thing! When I talked to her she also asked for the name, when I told her that I didn't know who I talked to she started to treat me like I was making the whole thing up, "we ALWAYS give a name so that you know who you talked to" I told her "look I have a kids and a husband, I have too much on my mind to remember little things like that" she said "well we also put your name in a book so that we know if you have a credit, your name is not in there so if you can not tell me who you talked to I cannot help you." She was very rude and was talking to me like a child! In the end she told me that I could have a discount if I ordered right then (keep in mind I called at 10:00 in the morning). Look all I want is my stupid free pizza! All too often I have ordered from this particular BlackJack and gotten a messed up pizza, I only order there because of the taste of the sauce and the price. Rest assured if you are the owner and you are reading this, this is not the only way that I am trying to affect your business. I have told my whole church group of your rude mannered workers and false promises, and my friends and family.

Sarah
Thornton, Colorado
U.S.A.