Report: #1391437

Complaint Review: Blackstone Merchant Services, Inc.

  • Submitted: Wed, August 09, 2017
  • Updated: Wed, August 09, 2017
  • Reported By: Bessy — Hialeah Florida USA
  • Blackstone Merchant Services, Inc.
    11600 NW 34th Street
    Doral, Florida

Blackstone Merchant Services, Inc. Blackstone Group, Blackstone Online, Blackstone Merchant in Miami Unauthorized charges after cancelling account! Doral Florida

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� FRAUD ALERT, BEWARE! � � PYRAMID SCHEME! � This company (its representatives, like OSVALDO PALOMINO) will tell you that you have 6 months to cancel with no cancellation fees, tell you it's $15 a month for the basic service/terminal, yet when you call to cancel before the supposedly 6 months they will charge you $350 for cancellation fees. If you're a business owner, save yourself a hassle, avoid this company at all costs. They are going to steal your money!

� JANUARY 2017: I received the terminal. After I received the first statement, I was being charged 40% of the total amount processed. I knew we had made a mistake of choosing this company. � FEBRUARY 2017: After calling to try to cancel the service and placing a bad review online, I was contacted by JOSE ZAYAS-BAZAN, who supposedly "lowered the fees" from the account and asked to please take down the review I had written. After this we kept using the terminal up until � APRIL 2017 and disconnected the terminal (ridiculous fees, pathetic customer service, lies everywhere). I contacted Blackstone on � MAY 2017 to cancel and I was being charged a ridiculous cancellation fee for a contract I never received. I told them of the 6-month period I was told by OSVALDO PALOMINO and that's when JOSE ZAYAS-BAZÁN contacted me to tell me the cancellation fees will be waived. (A LIE!) � JUNE 2017: I sent JOSE ZAYAS-BAZÁN the cancellation form he requested and confirmed received by email. I called days after to confirm the account was closed and that we would not be charge any fees. The representative confirmed with us by phone the account was closed and that we no longer had an account.

TWO MONTHS LATER... � AUGUST 2017: We find that there where unauthorized charges on our business account by Blackstone. They had been charging our account without sending statements by email (to avoid having us know of these charges). I called and spoke to ANDRES BETANCOURT and he said the account was never closed, to send him the email I had previously sent JOSE ZAYAS-BAZÁN as proof of the cancellation I submitted. Promised he'll call me, never did. Called again the next day, he confirmed the account was closed (how can you trust this company if I was told account was closed once, but it never really wasn't?) and told me JOSE would contact me, since I requested to speak with him. Guess what? NOBODY EVER CALLS YOU BACK. �

I had to call back today (8/8/17) to speak with Jose, I was disconnected (he literally hung up on me, I was never contacted back). I called minutes later and a lady wouldn't even direct my call to him again, she just told me Jose said somebody named IVAN would contact me. 20 minutes later, IVAN calls me back, requesting that we pay $350 to cancel the account or that the two unauthorized charges made to our account would not be refunded. IF YOU WANT PROBLEMS, SIGN UP FOR THIS PATHETIC COMPANY. I GUARANTEE YOU THEY WILL MAKE UNAUTHORIZED CHARGES TO YOUR ACCOUNT!

This report was posted on Ripoff Report on 08/09/2017 01:17 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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