Blanka Travel Blanka,Travel BLANKA TRAVEL DOUBLE BOOKED OUR TRIP AND WON'T REFUND OUR MONEY! long island city , New York

My family the includes myself, my wife my son  were scheduled to fly on May 19th,2011 at 1:00 p.m. We had purchased a total of 5 tickets, 3 for us and 2 for a couple that was traveling with us. The couple the was traveling with us had no problems
getting checked in and getting boarded on the plan. Meanwhile, we were there two hours earlier that the boarding time as required to and we tried to check in using the machine at the airport and it kept stating that there was no reservation found and to see an agent. We went to speak to an agent and the agent said that we don't have a reservation at all. We didn't know what was going on since we paid for our airline tickets in February. At the Des Moines International Airport there were
two representatives working for United and also the director there. They both stated that the agent double-booked the airline tickets and that it automatically would have sent her an e-mail that she overbook and that at that point she would have had to fix it and she never did. I then called her and she started yelling and cursing and wanted to speak to the Representative at the airport and they would not speak to her based on the airport guidelines. We then had to go home since we would
not be able to leave. We had already paid $500 to someone to wait for us at the airport in Zagreb and that person would take us from Zagreb,Croatia to Doboj,Bosnia. I kept talking to Blanka throughout the day and she still stated that she would fix the problem. Then in the afternoon sometime she said she will get us a new flight for the very next day. We got to the airport the next day and again the representatives at the airport stated that we were only guaranteed the flight from Des Moines to Chicago and from then on we weren't booked at all. We weer frustrated and I called Blanka and she stated she didn't
know what they were talking about. Then, we got to the Chicago airport and again the representatives could not find reservations under the confirmation numbers she gave us and luckily they had extra places on the airplane for us to board. Then we got to Frankfurt where we spent 3 hours running around the airport trying to figure out how we were
getting to Croatia, no one would give us tickets. My wife is disabled and it is hard for her to walk as it is. We then finally got an airline ticket when our daughter called to let us know that the guy who was originally suppose to pick us up already left the airport since he waited over 10 hours at the airport and was going to charge us an additional amount for waiting that long.

My daughter then called my sister in law's husband who came and picked us up from the airport but charged us $300, which he only charged for the gas since he didn't want to charge for his time.

My daughter, has been in contact with Blanka since we have left to Bosnia and Blanka keeps blowing her off. She first tried
to blame everything on the gate agent at the Des Moines airport stating that it was his fault that this happened. Then, she had said they we made a mistake and booked with multiple companies which doesn't make sense since we wouldn't get a service unless we actually paid for it. She has been ignoring us just so she can get away with this. Every gate agent we have talked to has stated it is her fault and they see the error message that she would of seen on February 14th, 2011. Also, my
daughter Nermina tried getting a refund from United and after countless e-mails returned back they won't refund us. She has spent hours on the phone with them and they stated that it is Blanka's fault. They also stated that we should look into getting a refund from Croatia Airlines since that who Blanka bought the tickets from. I do not think that is fair since they had nothing to do with this awful situation. Also, she stated that when we received estimates from another company for the trip
that they probably got mad that we didn't buy through them and they canceled our reservations since that's what the independent agents do sometimes.

We travel out of the country once a year for 2 months out of the year and this has never happened to us before. She is manipulate and lies just so she wouldn't admit what she did.

She is manipulative and negligent. I would never recommend to anyone to do business with her. She tried to blame the agents at the Des Moines airport that they deleted it, then that we double booked our tickets and finally she said it is United Airline's fault. After many conversations and e-mails back and forth with them, they are still stating it is her fault.