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Report: #1088582

Complaint Review: Blast Fitness - Burbank, IL Select State/Province

  • Submitted:
  • Updated:
  • Reported By: shennilh — Chicago Illinois
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  • Blast Fitness 7600 S. Cicero Avenue, Burbank, IL, Select State/Province USA

Blast Fitness; Blast Fitness Group LLC Blast Fitness Membership Practices Burbank Illinois

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I signed up for a membership with Blast Fitness on 09/13/2013.  There was no sign up fee, and the monthly cost was 20.99 per month.  I was informed that the very next month I would be charged $49 in addition to my monthly fee on a annual basis.  What they failed to mention was that I would be charged again on 09/27/2013 for another monthly fee. 

When I called and asked about this charge I was told that they require a 30 day notice to cancel the membership.  Said that the 2nd charge for the month of September was for the last 30 days.  I informed the manager (Trisha), that I was not told this and therefore it is unfair to charge someone an additional charge when they weren't notified of this.  Yes I knew my monthly fee would come out on the 27th of each month (but was never told that in 2 weeks the same month I signed up I would be charged again).  She said there was nothing they could do.  Said that I really got 2 weeks free because with the cancellation policy I would get the 30 days that I paid for.  I then went on to tell her that if I canceled I'm sure I wouldn't be looking for 30 days - because I cancelled. 

More importantly I the customer is being charged something that I was never informed of.  This is my problem, and I don't see you attempting to do anything about it.  She said there was nothing they could do.  Unacceptable!

This report was posted on Ripoff Report on 10/01/2013 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/blast-fitness/burbank-il-select-stateprovince/blast-fitness-blast-fitness-group-llc-blast-fitness-membership-practices-burbank-illinoi-1088582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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