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Report: #621592

Complaint Review: blindparts.com - Tucson Arizona

  • Submitted:
  • Updated:
  • Reported By: John — Goshen Indiana United States of America
  • Author Not Confirmed What's this?
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  • blindparts.com 5732 E. 7th St. Tucson, Arizona United States of America

blindparts.com The Window Covering Harware Store Rude and lack of Customer Service Tucson, Arizona

*REBUTTAL Owner of company: wrong domain and website listed

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The following  chat session took place on 7/7/2010

John: 

 

Question
I am trying to find out why I have not received Order #5897. I paid nextra to have Priority Mail and should have rec'vd these parts by now.

 

eduardo: 


our normall processing time is 7-10 business days for orders to go through the system. The method of shipping has nothing to do with processing time.

 

eduardo: 


Unfortunately I do not have access to our order system right now and the phones have been down for a while

 

John: 


Wow ! I can provide completed window coverings in less time than that ! It's a lousy little part and could be placed in an envelope in minutes if the system were set up right. I was hoping to use your company as my main parts supplier, but I can't wait 7-10 days for processing, plus waiting for shipping time. That's two weeks out !

 

eduardo: 


I am sorry we do not meet your standards, i will cancel your order

 

eduardo: 


have a nice day

 

eduardo: 


what is your ofer number again?

 

John: 


What a load of crap ! I sure hope your boss is looking over your shoulder to see your lack of Customer Service.

 

eduardo: 


What is your order number sir?

 

John: 


Can you read ? Did you read my opening comment ? It was right there in front of you !

 

Eduardo then cut the session off !  I then forwarded the following message.

Eduardo,

Fortunately, I made a copy of our "chat" and will forward it on to the owners of The Window Covering Hardware Store and blindsparts.com.

You are a disgrace to our window covering business, one that I have been in since 1972 - probably long before you were born !

John

This company processed my PayPal charge immediately, does not answer repeated phone calls, even when you leave messages.  I sure hope their ownership gerts to read what their "customer service" agents do - or should I say what they do not do.

This report was posted on Ripoff Report on 07/08/2010 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blindpartscom/tucson-arizona-85711/blindpartscom-the-window-covering-harware-store-rude-and-lack-of-customer-service-tucson-621592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

wrong domain and website listed

AUTHOR: www.blindparts.com - (USA)

POSTED: Friday, February 18, 2011

I am the owner of the domain site listed www.blindparts.com
we are not in Tucson Arizona
we are in Las Vegas Nevada
We do not have order numbers like the one listed
we know nothing of this order or transaction

there are websites with similar names, one is in Tucson.
the person that posted this rip off report used the wrong domain to complain about
and it should be removed or corrected.

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