blindsparts.com Blind Tech Sent Wrong Item, Won't Refund Money Tucson, Arizona

The color is called Raw Umber. One of Our industry's blacks, the color Dark Black will fade too the raw umber color in about month. It is not gray, i have it in my hand with a piece of gray cord to compare. But even then the color only shows when cord is bunch together compared to a single piece which will barely show the color. Of course there are many blacks, Grays & Whites for any given product or industry. Our Custom products hang in windows with direct sunlight. We will correct the site to reflect the exact black we have for those who may be expecting a Dark Black. Our industry avoids, dark greens, dark blues unless used in different treatments other than ones hanging with no protection from sun. So he did receive 1 of versions of black. I think his wild claims that we would be the worst company on the WORLD WIDE WEB is a little over the top when all our legitimate rating systems that he he didn't use does not support that claim, so credibilty of this complaint is up for debate.
Please do not go on a quest to run us out of business over a human not doing his job correctly. Our recordings do have the conversation in whole not out of context, "If you are in a jam for time, you can dye it" Yes we saw your complaint posted for all to see an order gone bad according to you, but that hardly represents our 11 years online. If our service was that bad you wouldn't be 1 of 3 posted online, then over again and again by the same persons wherever you can. That is consider malicious behavior for a $12.00 order. Since we are sure your time is valuable, you have spent $100s in hopes of what? We are not the makers of our industry so don't take it out on us. We can only do what they let us do, including the availability of any of these parts. Dark colors fade easily, so manufactures due to warranty issues have been eliminating them without any warning to any of us. They do this all the time every month with any of their products. We have talked to that person who is not named Albert about how he handled your order. We do have it posted that custom cut goods can not always be fully refunded & store credits if they are, this would be more of a "customer satisfaction guarantee" that we do honor. We do many refunds at our cost, but not in haste to avoid refunding incorrectly the wrong orders. Nobody in our industry has a real time tracking system for what we do, that's why we have been building one for them all to use to avoid these kind of problems. You can't find it locally without lots of trying & still may not find it. No one wants this kind of grief. We would have given up if we didn't perform at a 2% flaw ratio. Sorry you were part of the 2%, but still no reason to direct all this hate towards us.