Complaint Review: Blizzard /Activision Blizzard / World Of Warcraft / Game Master Cerrivain - Irvine California
- Blizzard /Activision Blizzard / World Of Warcraft / Game Master Cerrivain worldofwarcraft.com Irvine, California U.S.A.
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- Category: Internet Services
Blizzard /ActivisionBlizzard / World Of Warcraft / Game Master CerrivainBlizzard /ripped me off, ruined my reputation and humiliated me. Irvine California
*Consumer Comment: It appears you failed to live up to your end of the deal.
*Consumer Comment: ????
*Consumer Comment: Let me get this right
*Consumer Comment: Unlikely
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I will make it short. I always loved Blizzard and all their games (Diablo 1, StarCraft, Diablo II, Warcraft II, Warcraft III, World of Warcraft). But the situation I lived was unacceptable and I will not tolerate getting humiliated like this publicly. As you can see, my report is serious enough for me to register and publish this story
Two weeks ago, I was asked to make an item for a player. The player gives me the material and I promptly start working on it. The player has a part of the item wrong (you use items to make other items, she didn't have correct item). She asks me to send what I did so far and I say I will buy the missing item on the Auction House. She agrees.
She whispers me once but I am in an instance, on a boss, unable to reply. I try to contact her a few times but she's offline.
I finally finish her item when I learnt she posted negative information on a forum, calling me a scammer, which is already an insult.
Understand this: the item she asked me to make was worth 100g. I have a mount worth 20,000g and over 100,000+g on my account. I would NEVER scam her especially for so little. I regularly (on a daily basis) make items worth 100, 500, 1000 or even 2,000gold and the transactions ALWAYS go right.
When I confront her online, she completly flip out at me. I ask for the post on forums to be removed and for an apology to be posted for the harm to my reputation, in exchange of what I will give her item. Sorry, but I should give her the item AND look like the bad guy?
She insults me for a while, tell me threats and log off. I take a GM ticket explaining the situation (which is promptly ignored) and keep playing.
Two weeks later, I receive a letter from game mater Cerrivain that my account is suspended for 48h. There are no explanations, no details, barely generic text saying I was banned for "Not honoring my part of the contract".
WHAT?!?!?!
This lady destroys my reputations, insult me many and the game master calls me a SCAMMER??? I'm a very legit player and I do tons of tranasctions and NEVER have problem.
This is a complete insult. I reply to the e-mail -- which is promptly ignored -- and I take a GM ticket. After 8 hours, it is still being in queue. I never get information from that neither.
This is a complete insult to me. Blizzard sides with a lady that destroyed my name and reputation, Blizzard insulst and humiliate me with fakes accusations and ignores me subsequently. Game master Cerrivain is the less responsive and most idiotic GMs I've ever talked to and I face A LOT of Game masters. Again, I feel completely insulted. This is not acceptable. I am seriously considering leaving the game -- I doubt they care, I'm 1/15,000,000. I have never felt so insulted before.
To those who say it's nothing: it's not about the 48h, or the fact I paid 15$ to play the game this month. It's about the principles. What if police came to you and put you to jail 48h without explanations or even listening to you? What if they called you names and scammer when you did nothing? That's how I feel. That's the way they treated me. I am very serious in my steps. A link to this report will be sent to every @blizzard.com and @worldofwarcraft.com I can find. This might be the only weapon I have until I get a decent response. All I want is an apology and a removal of the strike and false accusation. I don't think I'm asking for too much.
Frank
Montral, Quebec
Canada
This report was posted on Ripoff Report on 01/13/2009 05:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blizzard-activision-blizzard-world-of-warcraft-game-master-cerrivain/irvine-california/blizzard-activisionblizzard-world-of-warcraft-game-master-cerrivainblizzard-ripped-m-411731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
It appears you failed to live up to your end of the deal.
AUTHOR: Lordofthelefthand - (U.S.A.)
SUBMITTED: Wednesday, April 08, 2009
Please don't take this the wrong way, but here is where you made your major mistake:
(quote from your posting)
"I ask for the post on forums to be removed and for an apology to be posted for the harm to my reputation, in exchange of what I will give her item."
You made a deal with this person to create an item for them. They gave you the materials, you had trouble producing the item (unstandable). But then making a bad situation worse; you failed to deliver the item and instead tried to alter the deal (by demanding the person do something on the forums before you would give them the item).
It wasn't very nice of them to make that forum posting about you, but you should have treated this as a seperate issue by requesting that blizzard remove it.
Ultimately they provided the goods, but you didn't provided the service requested or refund the goods, which means you are a scammer. Honestly I'm glad Blizzard took disciplinary action against you.

#3 Consumer Comment
????
AUTHOR: Arsonic - (Canada)
SUBMITTED: Monday, February 16, 2009
"I will not tolerate getting humiliated like this publicly"
Its not Public Its a video game.
"I was asked to make an item for a player. The player gives me the material and I promptly start working on it. The player has a part of the item wrong (you use items to make other items, she didn't have correct item). She asks me to send what I did so far and I say I will buy the missing item on the Auction House. She agrees."
"She whispers me once but I am in an instance, on a boss, unable to reply. I try to contact her a few times but she's offline"
You accept a contract for making the item from said player, you say your going to buy the missing ingredient, then you go to an instance and leave her there without completing the transaction while still having all her items. Nice.
"Sorry, but I should give her the item AND look like the bad guy"
Yes because it takes at the most of couple of minutes to craft an item. Yet you take off in the middle of the transaction to do run an instance which is approx 30 minutes to an hour plus. Also nowhere is your report does it say said item(s) were returned to said player. A lot of people are scammed in this game, yet you seem to blame her for her actions when you need to step up to the fact that what you did was rude, and if the shoe was on the other foot you would have done the same thing she did.
How can you honestly blame her for thinking you were scamming her? If your characters reputation was any good, one forum post is not going to hurt it, your guides will still trust you, anyone who's been a customer of your in the past, etc
"What if police came to you and put you to jail 48h without explanations or even listening to you?"
Well since said item was most likely not returned to the player, because if you if you did it would have made it into your report because it would strengthen your case if said item was returned an hour later or so. So my thoughts are you held on to the item and said "if you change the post, ill give you the item back" which leads up to your 48 hour suspension. The GM did not have to talk to you chat logs are saved, he read your whole conversation and based his decision on that, and quite correctly if i do say so.
If i have a roofing company and you pay me in full to re-shingle your house, and the next day i don't show up to start the work, i took off on a vacation out of the country for 2 months and you could not reach me, would you not think you were scammed? would you not contacted the police and report the fraud/theft?
the fact is its your own impoliteness that caused this problem, and now you blame everyone except yourself.
A better solution would be to have returned the item, plus a bonus item (since your reputation is seemingly worth a lot to you) asap and forget about the post on the forum, it was most likely buried off the first page of the forum in an hour

#2 Consumer Comment
Unlikely
AUTHOR: Pyrite - (U.S.A.)
SUBMITTED: Tuesday, January 27, 2009
As a long time player of World of Warcraft I find this story highly suspicious. I have never heard of the in-game CSR's taking action against any player for in-game fraud. Blizzard's policy concerning player to player transactions is carpe diem.
The only actions warranting account suspension or banning are...selling in-game items or cash for real world money, cheating, exploiting, or flagrant harassment of another player.
It's true that Blizzard is tight lipped about specific punishments handed out. However I find it very unlikely that a player was suspended for scamming another in game regardless of what kind of proof was offered.

#1 Consumer Comment
Let me get this right
AUTHOR: Cleo - (U.S.A.)
SUBMITTED: Tuesday, January 27, 2009
Beens you didn't really explain I will try and get they jest of what you are saying. You are asked to make something for someone. They gave you the mats, and you say they are missing one. You say you will buy it off the AH, and make it for them anyways. Then you head to an instance? They get mad that you lied to them. They threaten you, you submit a gm ticket, they find you at fault, and your angry?
You where the one that submitted the ticket. You did break the agreement. You where asked to make something, you agreed, then you took off. I would be mad too.
Also how do you know that nothing happened to this other person? Blizzard will not tell you what happens to the other party.
This is not a rip off.
P.S. If I am wrong about the events, please explain it better. Also you can fight it. They send you an email that gives you the chance to respond.


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