Blockbuster DVD Rental Beware! Cancellation Scam Online Nationwide

Funny, but I've been hearing these complaints since last August, about the time BlockHeads decided to raise their online fees & eliminate the unlimited trade-ins!
I highly advise all my customers to avoid BB's online, because of the ongoing billing issues(Sometimes up to 3 months!). I try to help everyone of my customers with any issue, but the online isn't (technically) available to us employees. The best a store employee can do, is to give you an 800 number. I insist on telling the poor, overbilled customers to hound them night & day, send multiple emails... DON'T GIVE IN! BB online was even offering free months of rentals, sometimes offering giftcards... I've yet to hear of an actual account in which the customer received a refund to their credit card!
So, to be on the safe side, just got to netflix. Yeah, their shipping is off by a day, but the billing issues are nearly non-existant!

Funny, but I've been hearing these complaints since last August, about the time BlockHeads decided to raise their online fees & eliminate the unlimited trade-ins!
I highly advise all my customers to avoid BB's online, because of the ongoing billing issues(Sometimes up to 3 months!). I try to help everyone of my customers with any issue, but the online isn't (technically) available to us employees. The best a store employee can do, is to give you an 800 number. I insist on telling the poor, overbilled customers to hound them night & day, send multiple emails... DON'T GIVE IN! BB online was even offering free months of rentals, sometimes offering giftcards... I've yet to hear of an actual account in which the customer received a refund to their credit card!
So, to be on the safe side, just got to netflix. Yeah, their shipping is off by a day, but the billing issues are nearly non-existant!

Funny, but I've been hearing these complaints since last August, about the time BlockHeads decided to raise their online fees & eliminate the unlimited trade-ins!
I highly advise all my customers to avoid BB's online, because of the ongoing billing issues(Sometimes up to 3 months!). I try to help everyone of my customers with any issue, but the online isn't (technically) available to us employees. The best a store employee can do, is to give you an 800 number. I insist on telling the poor, overbilled customers to hound them night & day, send multiple emails... DON'T GIVE IN! BB online was even offering free months of rentals, sometimes offering giftcards... I've yet to hear of an actual account in which the customer received a refund to their credit card!
So, to be on the safe side, just got to netflix. Yeah, their shipping is off by a day, but the billing issues are nearly non-existant!

I work in a Blockbuster store here in Cincinnati. I am not defending my employer, nor would I put down a customer, but this is the first time I have heard of this problem. I know what you are thinking, why would an IN STORE employee be up on all the problems with the ONLINE service. True, the "Total Access" thingy, has little to nothing to do with in store business (other than the people who swap online envelopes for in store movies), but Customers call me all the time thinking I can help them with there online service (or in this case the lack of service). Now I am not saying that this hasn't happend, I am sure it did, but what I am saying is that while the Blockbuster online isn't perfect, this isn't a common problem. HOWEVER, if I start to hear ANY complaints about this I will be back on to say I was wrong.

On an unrelated, yet funny note, this page (at least at the time of my writing) has an ad for Blockbuster Online. Talk about wasting advertising dollars. This is why I got a nickle raise last year.