Blue Dog Ink Takes money without sending produc Internet

Our company has been doing business with Blue Dog Ink for about a year now and we have purchase thousands of dollars worth of ink and specialty papers.  We never had an issue, always received our goods on time.

We made a purchase over the internet in early November for specialty inks and paper, an order of several hundred dollars.  We received a confirmation email and as far as we knew nothing was backordered.  Two weeks later we still had not received our product even though our credit card had already been charged.

We started phoning at different times of the day, leaving messages and sending emails.  Twice we actually had a live person answer their phones, we think the same woman both times.  We were told our case had been escalated up the ladder and that someone would be contacting us the same day.  Two weeks after that we still had no product, no answer to our calls and emails and a bogus charge on our credit card.

It has now been over a month since we made the initial purchase.  We have taken the matter into our own hands, but this is a warning to others that do business with Blue Dog.  Beware!  There have been several complaints about them over the past few months!