Blue Pearl Vetrinary Partners - Boston, Massachusetts - Was outright rude and hung up me during my pet’s emergency! Boston Massachusetts

Horrendous service! Do NOT take your pet here in an emergency. I called for an emergency my dog was having and the receptionist, MICHELLE, interrupted me while I was describing the emergency to take another call and put me on hold for over TWO minutes. I finally hung up and called back and she answered again, and was incredibly rude and disrespectful to me.

She told me the other caller had an emergency that was more important than mine (however she never listened long enough to know what my emergency was). She then HUNG UP on me! I immediately called back to speak to a supervisor. This place is NOT a hospital I would ever recommend or put my trust into! Go anywhere else but here! A Vet hospital should be compassionate and concerned, not disrespectful and outright rude! They clearly have NO control over their staff and can’t afford to hire people that are respectful to their incoming patients.

That can only mean that the hiring personal is just as careless and disconnected! The entire business cares solely about making money - NOT compassionate, sympathetic care for your pet! Go anywhere but here in an emergency! They are NOT to be trusted with animals, don’t let them mistreat you or your pet.