Complaint Review: Blue Star Cruises Grand Celebration Bahama Cruise - FL
- Blue Star Cruises Grand Celebration Bahama Cruise FL United States
- Phone:
- Web: www.mybluestarcruises.com
- Category: Cruise Ships
Blue Star Cruises Grand Celebration Bahama Cruise sold a "VIP experience" cruise FL Florida
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I was "awarded" a cruise aboard the "brand new Grand Celebration Ship" departing from West Palm Beach to Grand Bahama Island. I then later upgraded the cruise to the "VIP extended stay experience". I paid $647 with parameters to book the cruise with a 30-60 day notice. The total package was the promise to sail the first evening in an ocean balcony room, spend two nights at a three-star hotel on Grand Bahama Island, then another evening aboard the ship before returning to West Palm Beach with a $100 gas voucher as I would be driving from West Florida. When Hurricane Irma hit the state of Florida, I was told that this package would be extended until July.
I initially called to book on April 17, 2018. After being transferred several times, given a date, put back on hold to then hear that the dates were no longer available, and to call the sales department, perhaps a refund could be issued.
There was not time in my schedule to start over again until today, April 26, 2018. I learned that refunds are simply not given and there is no availability before this "promotion" expires, in other words sold out. The analogy given was that if one purchases a gallon of milk, and it is not consumed before the expiration date, one must throw it away. Honestly--exactly what Nick in sales told me today! $647 paid and nothing in return, sold out of "milk"! I was told that there are two companies involved. The sales department cannot do the booking, and the booking department cannot find a date to accomodate what I paid for.
This report was posted on Ripoff Report on 04/26/2018 03:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blue-star-cruises-grand-celebration-bahama-cruise/fl/blue-star-cruises-grand-celebration-bahama-cruise-sold-a-vip-experience-cruise-fl-florid-1440415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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