Bluecube Information Technology Bluecube IT Under qualified service and no refund Parker Colorado

They promised to provide online SAP GRC software training by experienced trainers. But the trainer is under qualified in all possible ways.

Purchase Date: 08/13/2014

Problem Date: 08/14/2014

Transaction ID for payment: 6411586732

Sales rep: Vivek P

ayment Amount: $100

Payment Method: Online through their website Details:

Details:

They asked me to pay $100 to start the training and if i am not satisfied after 3 training sessions, they promised to refund my $100 that i payed as per initial agreement. They cancelled 2 training sessions without letting me know and i was waiting for the trainer to begin the training. When i called them back, they gave me excuses and promised to reschedule the training. Finally they scheduled the training and the trainer was way under qualified and did not know the basics of SAP GRC software. It just took me just one training session to realize that the trainer was completely under qualified and I should request for my refund. I emailed them immediately that I am not satisfied with the training and request for the refund. They never respond back to my emails so i had to call them. When I called the sales rep, i was told that he is on vacation for 5 days. Then i called back after 5 days and i was told that is on vacation for 2 days. I asked the person who was picking up the phone to refund the amount I payed and he promised to have it refunded on 08/28/2014, which did not happen. They still haven't refunded me back. I called them again on 09/02/2014 and finally the sales rep who sold me the service is back in office and said that he will let the accounting know but does not know when the amount will be refunded. This looks like a scam for me. I want the amount refunded as soon as possible. They promise for refund and do not initiate it on time. Also looking at the training, it put me in a deep shock on the quality of the training.