Complaint Review: BlueFly.com BlueFly - New York New York
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- Author Confirmed
- BlueFly.com BlueFly 42 West 39th Street New York, New York U.S.A.
- Phone: 212-944.8000
- Web:
- Category: On-Line Stores
BlueFly.com BlueFly Bluefly items missing packaging/pieces and are packed terribly New York New York
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I ordered a high end Hermes handbag from BlueFly the other day. I was assured by the person who took my order that the purse would come in the designer's original packaging, and with all materials. I expected to receive the handbag in an Hermes box, with Hermes tissue paper, the dustbag, and ribbon.
Instead, I received a purse that was just thrown in the Hermes orange box, amongst a couple of pieces of crinkled tissue paper, and NO DUSTBAG. The orange box (which is a keepsake in and of itself) had a huge sticker on it which totally ruined the box.
This was a high-end bag, of over $800 in value and I was extremely dissapointed that I received it in this condition. The dustbag is PART OF THE PURCHASE when you buy designer handbags. I did an online chat on their website to ask Bluefly to provide a dustbag for the purse and they said they would be "unable to provide the dustbag for this item". After this, I called their customer service number. I was placed on hold for approximately 30 minutes after explaining my situation to the woman, and she came back and said they could remedy the situation by offering me 10% off of my next order, OR free shipping next time! I wasn't excited. Bluefly regularly gives out 10% off coupons to it's customers, so this wasn't exciting, and I really don't want to order from them again. Also, their shipping is only $7.95, so this didn't impress me either.
After basically yelling at the woman on the phone and telling her I didn't appreciate receiving the bag in this condition, she offered me $30 credit on my order which I accepted. It was better than nothing, but still doesn't make up for the lack of customer service and quality control at this company. Beware before getting a "DEAL" on this website.
The funniest part of it was, the original shipping box had a sticker on it that said "Lovingly packaged by Juanita Sanchez". HA HA HA. Bluefly stinks.
Vanessa
Boyne City, Michigan
U.S.A.
This report was posted on Ripoff Report on 11/06/2007 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blueflycom-bluefly/new-york-new-york-10018/blueflycom-bluefly-bluefly-items-missing-packagingpieces-and-are-packed-terribly-new-yor-283325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
reaction
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Saturday, December 29, 2007
Hi -
If I were in your situation and received a sub-standard product, I would return the bag. You have to remember that bluefly is basically an outlet for designer clothes.
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