Bluegrass Frenchies Kay McCarty-owner Sold dogs with health issues Richmond Kentucky

Ms. Hanna purchased Olive, a retired momma, from us for $1500 and a week later she had a UTI and called us to complain that she was unhappy with Olive. I told her that Olive showed no signs of that when she was with us if she had we would have treated her for it. I also let her know that I was sorry that she was unhappy with Olive and that we'd be happy to give her a refund if she would like to bring her back to us. She told me that I clearly didn't care about my Frenchies if I was requesting for her to return Olive in order for me to give her a refund. Ms. Hanna then told me NOT to contact her again.

The next contact from the family was from her daughter telling me that they had put Olive down. I felt horrible and offered to give them Olive's sister Luna as we were planning to spay her and reitre her after she had her puppies. Her daughter said that she would first have to let her mom know that she had contacted me. Ms. Hanna then sent me an email about how great Olive had been and every moment was a joy to them and they would be overjoyed to get her sister Luna and how thoughtful it was for me to reply to her daughter and that she knew I owed them nothing after they had put Olive down.

They picked up Luna, she didn't come with AKC papers but just like Olive she had been vet checked (hips are a part of this exam) and came with all of her shot records. Luna was free of charge for the family. In the email that Ms. Hanna send me after she said she would love to have Olive's sister Luna she said that she had caught Olive jumping on and off of the furniture and put a stop to it knowing how one bad jump can cause injury. Her email to me about Luna she said her vet had also questioned her about Luna jumping. In her email Ms. Hanna demanded I refund her the $1500 she paid for Oilve.

I want to be clear, our puppies AND adults are vet checked and come with all of their shot records. Our puppies come with a two year health guarantee, our adults come with a one year health guarantee. We have no way of knowing what our Frenchies are allowed to do once they are with their new families. But we do our best to always take each family and try to work with any situatuon that may come up. I feel like we did all that we could for Ms. Hanna and her family. I feel badly that after offring her a refund for the original $1500 paid on Olive that this is how she chose to react to our offer. I think that if you do anything after reading this it will be to know that we have ALL our Frenchies vet checked, they are up-to-date on shot records and they come with a heath guarantee. We have many references over our 15 years of breeding and very few negative complaints such as this one.

We are more than happy to offer any family multiple references. We have several families that have our retired adults as well as puppies that they have goten from us and am more thatn happy to share them with anyone interested as references. We have a few families that have gotten puppies and then added their mom when they retired. We do not over breed our Frenchies and do our very best to insure that they all go to quality homes.

We have people meet us at our office because we advertise with our daughters on online and because of that we do not feel that it is safest place to meet interested families. We do allow families to come here and meet us and our puppies and adults. We post our AKC insprections on our wesbite as well as pictures of our kennel. We also have a Facebook page for our families to be able to connect with each other and share their Bluegrass experience with each other. We love our Fenchies and when our families stay in touch. We hope that people that visit our site or other social media see that and our love for the breed shines though.