Complaint Review: BMW of Fort Myers - fort myers florida
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- Author Confirmed
- BMW of Fort Myers 15421 tamimiami trail fort myers, florida United States
- Phone: 2394338305
- Web: https://www.bmwoffortmyers.com/?tcd...
- Category: Auto Service Stations
BMW of Fort Myers Service Dept Poor Service Leads to Loss of Vehicle fort myers florida
*Consumer Comment: Why Are You Even There???
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Fact: car was serviced by BMW on April 27. Oil was changed, leaking coolant pipe was replaced, recall was repaired.
Fact: April 30 the engine seized
Fact: car was towed to BMW
Fact: 4 days later I was notified of the seized engine. I was told there was metal shavings in the oil filter. I was told it could have been a faulty fuel injector or broken bearing rod.
Fact: at no point in time did BMW ask me what happened during the initial breakdown.
Fact: there was no metal shavings in the oil filter. The fuel injectors were in perfect working order. Bearing rod was not broken.
Fact: fault codes were never generated by BMW or so they say.
Fact: fault codes were generated by a second opinion certified mechanic.
Fact: fault codes all pointed to water pump failure.
Opinion: very convenient for BMW to not have run the fault codes considering they led directly to a system they worked on just 4 days earlier.
Fact: I cannot prove BMW caused the water pump failure.
Fact: I can prove that BMW severely misdiagnosed the issue.
Fact: I can prove that BMW lied about metal shavings in my oil filter
Opinion: BMW service department will never be trusted ever again. Based upon my inquiries around town I am not the only one with these feelings.
Fact: BMW confronted with all of the above.
Fact: Their response was we don’t care and it really does not matter about the metal flakes. Nor does it matter they misdiagnosed the issue.
This report was posted on Ripoff Report on 06/25/2018 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bmw-of-fort-myers/fort-myers-florida-33908/bmw-of-fort-myers-service-dept-poor-service-leads-to-loss-of-vehicle-fort-myers-florida-1448963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Why Are You Even There???
AUTHOR: Perry Mason - (United States)
SUBMITTED: Monday, June 25, 2018
I like how you write... FACT-The fraud and deception on the sales floor and finance office has flowed to the service department like raw sewage on any downhill street. FACT-You will find much better customer service at an independent shop than at a car dealer. FACT- You will find better prices at an independent shop rather than being price gouged by some slim all car dealer. FACT-You will find high skilled mechanics at an independent shop. FACT-You can get any warranty required service work done at an independent shop as per the Magnuson-Moss Act. FACT-An independent shop will be more truthful than some pond scum car dealer. Don't EVER again go into a dealer for service! Find a good independent shop!
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