BMW of North America BMW NA; BMW USA; Open Road BMW of Morristown NJ Failed to honor warranty and offered to buy back vehicle instead but never did follow through with the REFUND Westwood New Jersey

 Apparently I am not the only one who has a complaint with BMW NA and also the crooked DEALERSHIP at OPEN ROAD in Morristown who sold me this SUBSTANDARD 2011 328i with too many issues, that I refuse as the buyer, to accept. I opted for repair even now of the additional issues with the trans not shifting correctly and I feel an intermittent slipping when driving local and either starting from a stopped position like at a light but more so when in 1st gear or 2nd I feel a slip before it goes into the next gear. Also an oil burning odor "in the car" AFTER an hour or more of driving on a highway as if oil or trans fluid is burning or dripping on the hot engine manifold ot exhaust?To add injury to insult I never received a 2nd key for the car by Mark Bonnano as promised nor was a tool set present in my trunk as is in every 328i.  

Even if you finally RESUMED service on this car, as you should have since the initial mechanical I've complained about since I got the car home and took notice of it while in the car with the windows up and  the very noticable ABNORMAL whining noise that REMAINS despite the replacement of only "3 minor suspected parts,  then the service  director "Steve Hodessy"and even a corporate field engineer corporate sent out,  has the audacity to say he hears the whinning noise but in his supposed UNBIASED opinion, is normal, which is not the case or ALL CERTIFIED BMW 328i's "EXACTLY LIKE MINE THAT I TESTED, WOULD DO IT.  THEY DON'T! 

Fact is THE WARRANTY requires the dealership to FURTHER troubleshoot and evaluate and CONTINUE to investigate the noise and now the additional issues but the MORRISTOWN DEALERSHIP, ( OPEN ROAD) AND NOW EVEN CORPORATE,  IN WOODCLIFF LAKES NJ NO LESS, HAS DENIED FURTHER SERVICE OR THE REPLACING OF ADDITIONAL SUSPECT PARTS LIKE THE WATER PUMP, OTHER PULLY ASSEMBLIES,  ETC.. THAT ARE ALL DRIVEN BY THE SERPINTINE BELT "WHICH WHEN REMOVED BY MY INDEPENDENT BMW MECHANIC, AND THE CAR IS STARTED" THE INITIAL PROBLEM GOES AWAY!! WHY DON'T THEY GET IT?  This is absurd and I will not relent until the car is either taken in for further troubleshooting USING the simple process of elimination which may REVEAL the cause and component and/or part CAUSING this whinning noise. 

I REFUSE to continue to sit back after spending $27000 of my hard earned money on this problematic vehicle that absurdly that outrageously the dealership refuses to continue service on, especially, now with these NEW issues. The alternative that CORPORATE offered me was a complete REFUND several times since I bought the car but oddly enough NEVER PROCEEDED with the buy-back either. If you are NOT willing to honor the warranty and make ample attempts to look into and hopefully  fix these issues, I purposely haven't driven the car much at all since I bought it in over 6 month's ago!!! This is a travesty of corruption and injustice.  BMW should SERVICE this car OR buy it back like THEY stated they would and eagerly wanted to when they called me at home. A $27000 CAR  THAT SHOULD HAVE NEVER BEEN CERTIFIED,  SITS IN MY DRIVEWAY MORE THAN IT IS DRIVEN. THIS IS AN OUTRAGE. A MILLION PEOPLE WILL HAVE SEEN MY COMPLAINT AND HEAR MY STORY. 

 EDWARD J SICOLI

 REGRETFUL AND FURIOUS OWNER

(((phone number redacted)))

http://www.ripoffreport.com/reports/specific_search/BMW+of+North+America

Sent from my Verizon Wireless 4G LTE smartphone

 Apparently I am not the only one who has a complaint with BMW NA and also the crooked DEALERSHIP at  .  OPEN ROAD in Morristown who sold me this SUBSTANDARD 2011 328i with too many issues that I refuse as the buyer to accept. I opted for repair ecen of the additional issues with the trans not shifting correctly and I feel an intermittent slipping when driving local and either starting from a stopped position like at a light but more so when in 1st gear or 2nd I feel a slip before it goes into the next gear. Also an oil burning odor "in the car" AFTER an hour or more of driving on a highway ad if oil or trans fluid is burning or dripping on the hot engine manifold ot exhaust?To add injury to insult I never received a 2nd key for the car by Mark Bonnano as promised nor was a tool set present in my trunk as is in every 328i.  

Even if you finally RESUMED service on this car, as you should have since the initial mechanical I've complained about since zi got the car home and took notice of it while in the car with the windows up and  the very noticable ABNORMAL whining noise that REMAINS despite the replacement of only "3 minor suspected parts" then the service  director "Steve Hodessy"and even a corporate field engineer has the audacity to say he hears the whinning noise but in his supposed UNBIASED opinion, is normal which is not the case or ALL CERTIFIED BMW 328i's "EXACTLY LIKE MINE THAT I TESTED  WOULD DO IT.  THEY DON'T! 

Fact is THE WARRANTY requires the dealership to FURTHER troubleshoot and evaluate and CONTINUE to investigate the noise and now the additional issues but the MORRISTOWN DEALERSHIP, ( OPEN ROAD) AND NOW EVEN CORPORATE,  IN WOODCLIFF LAKES NJ HAS DENIED FURTHER SERVICE OR THE REPLACING ADDITIONAL SUSPECT PARTS LIKE THE WATER PUMP, OTHER PULLY ASSEMBLIES,  ETC.. THAT ARE DRIVEN BY THE SERPINTINE BELT "WHICH WHEN REMOVED BY MY INDEPEDANT BMW MECHANIC, AND THE CAR IS STARTED" THE INITIAL PROBLEM GOES AWAY!! This is absurd and I will not relent until the car is either taken in for further troubleshooting for the simple process of elimination which may REVEAL the cause and component ir part CAUSING this whinning noise. 

I REFUSE to continue to sit back after spending $27000 of my hard earned money on this problematic vehicle that absurdly to dealership refuses to continue service on, especially, now eith these new issues. The other alternative that CORPORATE offered me was a complete REFUND several times but oddly enough NEVER PROCEEDED with that either. If you are NOT willing to honor the warranty and make ample attempts to look into and hopefully  fix these issues, I purposely haven't driven the car much at all since I bought it in over 6 mon rt hs ago!!! This is a travesty of corruption and injustice.  Fix the car ir buy it back like you stated you would. 

A $27000 CAR S THAT SHOULD HAVE NEVER BEEN CERTIFIED,  SITS IN MY DRIVEWAY MORE THAN IT IS DRIVEN. THIS IS AN OUTRAGE. A MILLION PEOPLE WILL HAVE SEEN MY COMPLAINT AND HEAR MY STORY. 

 EDWARD J SICOLI

 REGRETFUL AND FURIOUS OWNER

 973 xxx xxxx

http://www.ripoffreport.com/reports/specific_search/BMW+of+North+America

Sent from my Verizon Wireless 4G LTE smartphone