Bob's Discount Furniture Manchester NH furniture, customer service, bed, repair, adjustable, Bobs, discount Manchester New Hampshire

In 2009, I purchased a king-size “Bob-opedic” (memory foam) “Powerbob” adjustable bed with split mattress and frames. In 2011, my bed broke mechanically and my warranty covered a replacement bed. Now, in mid-February of this year, my bed started to smell like smoke. Others in my family also smelled it. We quickly unplugged it, and have not plugged it back in since. When we unplugged it, my bed was still reclined 30 degrees. Since we are worried it is an electrical issue, we have not plugged it back in. I have had to sleep partially sitting up since that time. This is a huge problem for me, because I am wheelchair bound, and already sit all day long. Having to lay in the bed still sitting highly increases the risk of developing sores on my skin.

Also, since I cannot get out of bed on my own, if no one were home, it would be impossible for me to get out of there if there were to be a fire. With my situation, this means the electrical malfunction, that is already a very big problem, is an even bigger dilemma. The same day that I had called Bob’s about the problem initially, I called back to explain this particular dilemma’s urgency. They assured me that they would send someone out to look at it sooner than the date they originally scheduled, which was March 9th. The next day, I got a phone call explaining that they could not find anyone to come look at the bed any sooner than March 9th. On March 9th, no one came out to look at it. So, here we are, mid-march, and nothing has been resolved about the bed, and I still sleep sitting up.