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Report: #1443033

Complaint Review: Bob's Discount Furniture Store - West Hills California

  • Submitted:
  • Updated:
  • Reported By: TedZia — Granada Hills California United States
  • Bob's Discount Furniture Store 6701 Fallbrook Ave West Hills, California United States

Bob's Discount Furniture Store Sold a defective Bar Unit, did not honor factory warranty, then sold me a protection plan that did not honor either West Hills California

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One of the most irresponsible and non-responsive businesses we have ever dealt with. Purchased a bar from this company about three weeks ago and the first time a guest put her glass on the counter, it made a permanent stain.  By the end of the night, there were several white permanent stains.  

We contacted Bob's furniture and were told this is it and there is nothing they can do (like we are buying a as is used car).  When we pointed out that this was a brand new product and there is a presumed warranty of fitness for specific purpose, we were told to buy a ridiculous repair warranty and they will fix the problem.  Well, we paid another $120.00 and bought the warranty (called something like no goof proof), too. But, so far and after three weeks of going back and forth, and empty promises from Amber, and Sean the store manager, no one has showed up, no one has scheduled a service call, and basically they just think by inaction this will go away by itself.

As of today leaving this review, we are close to $1000.00 out of pocket for a useless defective piece of furniture and an unneccessary protective plan.

The irony is this company has just moved here to Southern California during the past two months and one should see thier Yelp reviews that average around 1.7 stars with similar grievences from others.

This report was posted on Ripoff Report on 05/15/2018 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bobs-discount-furniture-store/west-hills-california-91307/bobs-discount-furniture-store-sold-a-defective-bar-unit-did-not-honor-factory-warranty-1443033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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