Complaint Review: Bodyguardz - Internet
Bodyguardz Company claims 6 months after the fact that they never received my returned faulty product and charged my bank account a second time! Lehi, Utah Internet
Upon purchase of my new phone I was informed of this product by the salesperson at the store where I was shopping. The price didn't seem horrible considering the item came with a "free" replacement warranty. After using the screen protector for a few months I had a mishap and dropped the phone out of my lap into the street while getting out of my car. The phone landed face down and the screen protector cracked. I went online and promptly ordered my replacement. When the new screen protector came it included a return shipping label and instructions to mail the damaged item back to the manufacturer. This was for obvious reasons to me (Fraud prevention) and I simply did what the instructions asked. Well now, more than six months later the company has charged my bank account saying my returned item was never delivered to them. Why in the world would they wait over six months to do this? Simply because they count on the average consumer misplacing the shipping receipt and having no recourse. Since this product was being sold at a reputable retail store I took for granted they wouldn't have shady "business" practices, I guess I was wrong. Buyer beware, they will charge you for the replacement even if you've sent them the broken item back. They'll simply say it's your word against theirs.
This report was posted on Ripoff Report on 02/02/2017 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bodyguardz/internet/bodyguardz-company-claims-6-months-after-the-fact-that-they-never-received-my-returned-f-1353610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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