Complaint Review: Bohemia Interactive - Mníšek pod Brdy Select State/Province
- Bohemia Interactive Stříbrná Lhota 747 Mníšek pod Brdy, Select State/Province Czech Republic
- Phone:
- Web: http://www.bistudio.com/
- Category: Software
Bohemia Interactive uses Battleye to ban players globally and permanently for multiple games ,Arma 3, DayZ, without any reason in order to force them to rebuy the game Mníšek pod Brdy
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Battleye is meant to be used by Bohemia Interactive to observe their games in order to ban players who have broken the rules of the game this is the theory but in fact Battleye seems to globally ban innocent people aswell maybe even intentionally or randomly and they are able to ban everyone they like to and there is nothing and noone able stopping them doing so.
A global Ban in this case retract the ability from the customer to use the bought product (playing the game). In order to play the game again the customer has to rebuy the game on another Steam-account (Steam is required to play this game).
Battleye don't provide any proof to justify their bans and therefore can claim whatever the hell they want and this is just the snag, because this just means they are able to retract the bought product from the customer without any refund and without any need for justification.
Battleye pretends to be an anticheat engine but it is in fact a tool used by Bohemia Interactive to scam on people. Bohemia Interactive praises Battleye to be absolutely without any fail and that everyone who gets globally banned by Battleye has deserved that ban, because they want to make the community believe that all banned individuals are cheater in order to muzzle all people who gets banned and forcing them into rebuying the game this works because everyone want to believe that all people who gets banned are "filthy cheaters" and they want to believe that Battleye is the perfect anticheat engine.
Bohemia Interactive claims furthermore to have no power over the bans of Battleye in order to be able to ignore all banned people who are complaining about being banned without any reason. Bohemia Interactive just redirect any complains to the Battleye support page: http://www.battleye.com/support.html
Just at the top of this site you can read the following statement:
"No details about your ban (including evidence) will be revealed. Hackers would love to have access to this information and therefore we cannot disclose that."
With this rather lame excuse they are able to ban everyone without any consequences, because the victim of the ban can't easily proof to not have broken any of the rules and even if the victim could i'm very certain Battleye would still insist that the ban was accurate because of pretended "proof" they keep back from everyone.
People who actually write an email to support@Battleye.com just as suggested on the site generally just get the following automated email-message and then nothing more no matter of the content of the email or how many emails were written:
Dear user, Thank you for contacting BattlEye support. Please read the following section(s) corresponding to the type of your request to get immediate information. Global Bans =========== IMPORTANT: Note that all global bans issued by us are valid by default. While we carefully investigate every case, please understand that we will not manually re-confirm the validity of your ban to you. Therefore, if we don't get back to you within the next 72 hours you can assume that your global ban is valid and will not be lifted by us. Sending the same request multiple times will not accelerate our reviewing process in any way. Also, note that we will not disclose any details (including internal evidence) about your ban. If you are globally banned without having attempted to cheat, please include your exact (!) global ban ID and the name of the game. The ID is shown in your global ban message ("Global Ban #ID"). Without it we won't be able to process your request. If you did attempt to cheat please understand that your global ban will not be lifted by us. We do not accept any excuses for why you used cheats. Cheating is forbidden on all BE servers, so if you failed to comply with that rule you will have to live with the consequences. Global bans are permanent and no exceptions will be made. If you are globally banned from ArmA 2 / OA (including the DayZ mod) without ever having attempted to cheat it is safe to assume that your cd-key was stolen and used by a cheater. We will not be able to lift such bans, so please contact support@bistudio.com to get further help on this. BI support is actively helping theft victims by issuing replacement cd-keys in most cases. However, keeping your cd-key safe is your responsibility and therefore it is not guaranteed that you will receive a new one for free. In any case, a new cd-key is required to be able to play on BE-enabled servers again. If you are globally banned from Arma 3 or DayZ (standalone) note that your entire Steam account is banned from our system. Please understand that we cannot lift your ban even if your account was hacked or used by someone else. The safety of your account is your responsibility and we cannot assist you with that. Note that this is solely a BE policy, so you can still play both games on BE-disabled servers. If you have trouble doing so please contact the game support. CD-Key-related Issues ===================== The cd-key system is not administrated by us, so we cannot help you with such issues. Please contact the game developers at support@bistudio.com for help. If you know or suspect that your cd-key was stolen and you got possibly banned as a result please contact them as well. Admin Bans (including BEC "GameHack #X" bans) ============================================= Those are third-party bans and we cannot assist you in any way with them. Please contact the server admin or community for help. Game-related Issues/Questions ============================= Please understand that we can only assist you with BE-related issues, so please contact the game developers for help.
All Other Issues/Questions ========================== We will try to get back to you ASAP. Please understand that due to great volume it can sometimes take a few days for us to get back to you. Regards, BattlEye Innovations
So just to sum everything up:
Everyone can get banned without any reason, noone needs to reveal any proof,
noone feels responsible for a ban without legal cause and Battleye (The only contact who can do anything)
don't even seem to read any email send to them.
For myself i can only say that i loved the game Bohemia made (dayz Standalone)
and that i never even considered to cheat, i often complained about cheaters in this game,
because it's just a really d**k move to cheat in a game like this one and now i'm globally banned
for pretended cheating... to me it feels like the cheaters have banned me just for hating them...
man the irony would be so funny if it wasn't grinding my gears so hard.
This report was posted on Ripoff Report on 07/23/2014 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bohemia-interactive/mnek-pod-brdy-select-stateprovince-252-10/bohemia-interactive-uses-battleye-to-ban-players-globally-and-permanently-for-multiple-ga-1164464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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